1 Message
Bill Doubled
Good Morning,
I just received a payment notification and saw that my bill has nearly doubled from 88 to 152. Please help!
1 Message
Good Morning,
I just received a payment notification and saw that my bill has nearly doubled from 88 to 152. Please help!
Accepted Solution
XfinityOrlandoM
Official Employee
•
2.6K Messages
8 months ago
@Blackasp
Thanks for reaching out to us I'm glad we were able to find you a price plan to fit your budget needs. In the future you can always use our self-service link https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service to make changes view promotional rates or upgrade your services.
Feel free to reach out to us anytime and thank you for being the best part of Xfinity
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XfinityKei
Official Employee
•
1.9K Messages
8 months ago
@Blackasp You've come to the right place for help. My team can go over our current options to help you with lowering your bill. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_7wieih
Visitor
•
1 Message
2 months ago
I am being double billed for ‘Double Play’ this need to be refunded.
In addition I turned in the TV Box and remote years ago. Those charges need to be refunded also.
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