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Subject: Complaint Regarding Comcast Vehicle Blocking My Assigned Parking Spot
Dear Comcast, I am writing to inform you about an issue I encountered involving one of your company vehicles. I live in a condominium with strictly assigned parking spots for residents. Unfortunately, one of your drivers parked in my assigned space, forcing me to park far away. This was particularly
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Customer Service
Thank you @EG @XfinityRaul for reaching out and taking a look, appreciate the additional eyes on the topic, as the issues has been super frustrating to deal with. I called up Support, Tech on site is happening this upcoming Sunday, will report ba
Repeated loss of connectivity
Greetings...I'm trying to troubleshoot a repeated loss of connectivity that has been increasing over the past year, and has risen in frequency to a few times a day now. Repeated pattern is a complete connection loss, then comes back 30-60 seconds later. In talking to my neighbors (we live in a commu
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I did reach out to credit agency before reporting here and they confirmed its a hard inquiry and only lender can correct it or I have to report identity stolen. Its a serious issue to impact customer's credit but I'm surprised to see the cold respon
Hard Inquiry on my Credits even when I ask the agent twice to not do that , how to escalate get corrected and ask for the compensation
I signed up for xfinity Mobile today, in the process i was asked to provide SSN number and the agent told its going to be just identity check and not a hard check. I was shocked to see an alert from credit monitoring platform that I got a hard hit. A lot of agent, I'm trying to speak do not understa
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Hello, @user_tfcrds I'm relieved you did not fall for this scam. Comcast will never ask our customers to purchase gift cards in order to lower your rate. Please head over to https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment and
Xfinity Target Promotion Scam
I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a
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Damage to home during install
Purchased a new home, moved in, and ordered install of xfinity service in January of 2025. I’ve since had two service calls to report damage, with the most recent one being Sunday, July 8, 2025, at 8 am with Michael to report damages. I’ve still not received a call, email, or any correspondence from
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Customer Service
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Reporting chat agent [Edited personal information]
Rude and refused to help.. definitely recommend he be removed from being a chat agent he is the reason why I will be leaving the xfinity company very soon and cancelling all my services..
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Customer Service
@XfinityAntoine FWIW. Many users have reported here that they can no longer log into the gateway device's user interface at 10.0.0.1. They also report that they can't even change the gateway's settings with the Xfi website or the Xfinity mobile ap
Some devices cannot connect to 2.4
I recently installed a couple additional WiFi light switches (not sure if this is related) and had to cut power to the part of the house that powers the router. When everything was powered back up all seemed to work fine and connect without issue but now a few of my devices, my iPhone, kindle and on
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Server Issue
I'm losing packets at the following servers, how can I report it / get it fixed so my game (ROBLOX) will stop lagging? 66.208.228.154 96.108.172.1 68.86.241.201 68.86.166.98
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Your Home Network
Hey there, @user_vanvgc, thanks for reaching out through Xfinity Forums regarding your feedback. We are always looking to ensure that our customer's account are secure. Here is a link to some helpful tips to protect yourself from scam calls and repor
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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I am sorry to hear that your card. Are you speaking about a personal credit card or are you speaking about a Prepaid Gift Card you received from Xfinity? If it is a prepaid card, please call the Prepaid Card Holder Services team immediately at 844-81
Someone used my card
Please someone help! Someone used my card and I am not sure if I am able to get another one. I read on here that a claim would be made to see if you will qualify for a replacement but it couldn't have been used. What if it has been used? I already had to wait 5 months for it to arrive to me and I co
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I have 300.00 in bad charges on my bill. Xfinity Assistant and Call backs are not rectifying the situation
I have bad charges on my September and October bills. I have been speaking with the billing department since 11/5/2025 to have this resolved. Every time I speak with someone and go through the entire explanation, the phone line goes dead. Then I have to restart the callback process. I started asking
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Billing
@XfinityRaul why don't you just report to your tech support people that the chat feature is down and you can't get through to anyone on the phone????????? If my service gets disconnected just because your service is down I'm going to be [Edited: "L
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
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Cut line
Our cable line has been cut and we have no way to report that. We have tried calling and messaging but no one will help us "until service is restored." But someone obviously needs to come out before service can be restored. How can we communicate this?
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Customer Service
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TV Box is offline. The box states "boot". I have gone through the x1 chat assistant, and it does not resolve issue.
TV Box is offline. The box states "boot". I have gone through the x1 chat assistant, and it does not resolve issue. Cables are all hooked up correctly. Pressing power button for 15 sec. does nothing. Unplugging for 30sec does nothing. Tried to reset box from website, but it states it can't find the
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Customer Service
As expected, I have wasted my time on this issue. Hitron responded to the ticket- Hitron reported back that Xfinity is incorrect and that the cable modem does not report usage, this is a direct quote: “ They are incorrect. The router reports d
Data usage shows ZERO
Hi, it’s already 9 September but as you can see, the Xfinity assistant shows that I have used zero data which cannot be correct. I have already deleted and reinstalled the app. Please advise.
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No internet for 2.5 weeks and no ability to speak to an agent. This Xfinity Assistant is not very useful
I had no TV from around November 15 for about the next 10 days. I have had no internet for 2.5 weeks. I have struggled and struggled to get to a live person. I have no idea how to reach a human. The Xfinity Asst just keeps going in a loop. It says, let me troubleshoot. It finds nothing wrong and say
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Customer Service
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Comcast making us speak to a "LOYALTY" ASSOCIATE to JUSTIFY why I need to cancel services
Why is it not possible to just be able to cancel services online like you are able to sign up online? I do NOT want to talk to any "loyalty associates" or "sales agents" to justify why I want to cancel - NO MEANS NO, I just want to cancel. It's not hard. The bot and the sales agent BOTH force you to
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Customer Service
Hey, @user_vka7st - We truly appreciate you letting us know about this outside equipment concern! That's definitely something we want to see addressed as soon as possible. To confirm, have you recently attempted to report this through the Xfinity Ass
Green box out front of our house is broken
Our green xfinity box out front is broken. I called a few years ago to have it fixed and it has not been fixed. My neighbor had his garbage can in front of it today and the garbage man dumped it over causing it to brake even more. Can I please get someone out to fix it?
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@Stavros_CPQ Your next stop should actually be the FTC because they are aware of this scam. The more reports they get the faster they can pinpoint how this is happening and who is behind it. If you have gotten a call claiming to be fr
Did I Get A Scam/Spam Xfinity Sales Call?
This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. The full message was: ”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualifie
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user_62y7k0 We appreicate you providing us feedback about your interaction with Ankita, and we would be happy to report the feedback for you. What platform did you speak with them on, or was this an in store agent? - XfinityEricB
XfinityEricB
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Xfinity support
Ankita helped me with my modem and they were amazing!!! 5 stars :)
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