Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (46K)
Mine was setup with two names, and it still didn't work. The Epson report says "(E-9) A router/access point channel conflict has been detected. If you have problems printing or scanning, improve your wireless network environment." This is ins
Printer won't connect to network after switching to Xfinity Modem
I switched my personal modem/router combo out for an Xfinity gateway and now I can not get my Epson Workforce 845 printer to connect to network. It was working perfectly yesterday with my old modem (which was not an xFinity rental).When I go to the modem login page (10.0.0.1) it shows my printer as
Question
Closed
TRANSFER OR ONBOARD
I had to report Xfinity to the Better Business Bureau - along with millions of other subscribers. I have spent a month, six phone hours, two Xfinity visits to my home and endless hours of on-site investigation to simply change my account to my apartment community's bundle plan. This should be a fai
Question
•
Customer Service
I have experienced the same issue for months. Have contacted USPS and they told me that the delivery terms are maximum 10 business days. The comcast do not check theirs PO Box frequently on purpose. They practice to scam it's customers to bill them w
Payment mailed three weeks ago, not cashed, now a late fee attached
I have been billed a late fee of $10 although I have paid my bill. The problem has been an occasional payment does not get cashed and recorded by Comcast. Now this has happened again, but this time with a late fee attached. Previous bills were satisfied when Comcast recorded my payment but
Question
I had a similar problem where xfinity would not do anything about the phone I paid for and FedEx did not deliver. Wanted me to file a police report through nearby xfinity store. I see Verizon and at&t both have a deal on the same iPhone. I
Broken Phone -> wrong replacement phone -> wrong phone "lost" at fedex -> receive lost package contact shipper -> xfinity says wait...
Called xfinity to deal with modem problems, got talked into "Better deal" free phone while trying to resolve problem. Sure fine. Received order confirmation 9/1, received phone 9/8 couldn't setup had to go to store for them to spend few hours doing it Camera on said phone noticed during setup didn
Question
Accepted Solution
Hey there, thanks for reaching out through Xfinity Forums! I am sorry to hear about your break-in, and I hope everyone was safe! We would be happy to help with the equipment that was stolen and report this on your account. You have reached the right
Some Equipment Were Stolen
Hi, so last month I arrived back at my apartment to see that someone had broken into while I was gone and stolen some of my things. This includes the Xfinity bag, which had the yellow cable inside along with the box that my equipment came in. That was the only thing that was stolen-- I still have my
Question
Hello user_tbv984 we appreciate you taking the time to contribute your experience on our Xfinity Residential Forums. You are able to report potential security/scam issues to us anytime. The Customer Security Assurance organization has b
“Free” ipad offer [Edited]
We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being
Question
Accepted Solution
All, We sincerely apologize for the inconvenience that you are experiencing. The issue (RDK-03033) has been identified and should be resolved during our next firmware release happening next week. Please report back at the end of next week if you co
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
Question
An Xfinity driver, driving wreck less, beeping at us, cutting us off, and he was pushing the brakes when he hit in front of us! Sticking his middle finger up had me terrified!! I want to report license plate [Edited: Personal Information] and the tim
Report Reckless Xfinity Driver
I just had a Xfinity driver cut me off at dangerous speeds to make a exit on the highway almost clipping my front bumper and causing my family to run off the road. I want to report the driver to Xfinity as this is very dangerous and I am concerned for the safety of my family and others on the road w
Question
Hi, @user_0f7222. Per our policy not having access to transcripts is by design. Chat transcripts recorded calls are a business record of Comcast and are for Comcast's internal use only and for training purposes. We can help if anybody needs to report
How to request Chat transcript?
I had a chat with an Xfinity agent for some troubleshooting issue and I want the chat transcript. Is that possible? And how to request that?
Question
Hello user_sjbvto thank you so much for reaching out on our Xfinity Forums to report this downed wire concern. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, a
Hazardous wire
I am trying to report a hazardous wire down on [Edited: "Personal Information"].
Question
Accepted Solution
user_4sl5sf Thank you so much for reaching out for help with your NOW services and the line to your home. Thank you for letting us know. With the NOW services most support options are not able to access your account information to assist. To ge
Xfinity NOW cable is cut out on the pole
I will be getting Xfinity NOW Internet next week. The modem is on the way, but I can see that the cable to my house is cut on the pole across the street. What do I need to do or who should I call so that I will be able to activate my new service?
Question
Closed
Does anybody work there???
How come I can’t find a phone number to talk to a person? I pay [Edited: "Language"] near $200 a month [Edited: "Language"]. [Edited: "Language"] I paid extra money for a [Edited: "Language"] storm ready device that is supposed to prevent me from having outages. Guess what??? My internet
Question
•
Customer Service
Closed
YAHOO MAIL - timing out NO INTERNET CONNECTION
Yahoo Mail kicks you off the website and then says "no internet connection" even though all other open web pages are still working and the computer shows that there is a wifi internet connection. I have a new Dell computer with Windows 11. This did not happen before on my HP with Windows 10.This pro
Question
•
That is a fantastic question! I know I get a lot of spam and phishing emails on a daily basis from all over and I try not to click anything without ensuring it is legitimate. You can always report any spam or phishing emails to us by clicking this li
How do I find out if an e-mail from comcast is legit?
We are rolling over today!!! Your service needs to be updated today as we are rolling over to a new version in order to serve you better. Please update to continue enjoying uninterrupted services. Update Now [Edited: Link removed "possible phishing link"] Comca
Question
@user_ywg3fq thank you for taking the time out of your day to reply to this post. From experience, when working with our great CSA experts I have seen a ticket created that starts with the letters IH. - When working with the CSA team, did you rece
Website blocked by Xfinity's Advanced Security Network - URGENT
Hello Xfinity Support Team,I am seeking urgent assistance with an issue concerning one of our websites being blocked. Our customers are encountering an "ERR_SSL_PROTOCOL_ERROR" message, indicating that access to the site is restricted due to potential security risks. Despite numerous attempts to res
Question
Thank you for taking the time to report back to us @truthseeker719, we appreciate it. I'm sorry to hear that the tech was unable to resolve your service issues but glad that they were able to get it escalated. Rest assured that even if there is limit
Mysterious problem with x1 box and remote
Last Saturday (10/5) - my X1 main cable box with DVR stopped responding to the remote. After 2-3 hours communicating with Xfinity Assistant and then human chat - it was decided that I needed a new box. A technician came on Monday (10/7) and installed a new box and gave me a new remote.
Question
I'm experiencing the same issue. We typically average 300-500 gig per month. Then starting Aug 2022, our data usage went to 900 - 1100 gig per month with normal usage. I only realized this when I got a data cap warning on 12/27/2022.&nbs
Sudden huge internet data usage jump
My internet data jumped from 240GB in July to 1220GB in August with normal usage. How can this be happening? Has my data been hijacked? Is there a leak in my internet network?
Question
I am not using a mail app. I am accessing my email directly on the web. I managed to get to the page to report spam and phishing emails by using Firefox. It doesn't work with either Chrome or Safari on my Mac. On that website, it simply says
Spam email folder does not empty when spam from particular address is in it
I am receiving multiple emails a day from something called The Daily Horn, email is [Edited: "Personal Information"]. I continue to receive these emails in my inbox despite having marked them as spam for weeks. The email address is not changing. I move the email to my spam folder, but when on
Question
Closed
[edit: Language] XFINITY
Your service is trash. If we weren’t forced to use your garbage service we wouldn’t. Every night during normal tv hours we loose all service. When we report it we are told it’s our fault (we have changed hardware multiple times and Xfinity is the only constant). Your reporting tool keeps deleting my
Question
•
Customer Service
Xfinity does not throttle downloads. You need to have a technician visit to determine what is causing your low speeds. If an issue is found outside your residence, the tech will either fix the issue, or if unable to, report it so that the repa
NoNoBadPuppy
commented
1 month ago
to the conversation:
0
Internet download throttling
I’m paying for the 2000mbps download plan and my download speeds are not reflecting. At times, my connection will slow down to as low as 10mbps. I have restarted my router and checked my connections, which are all fine. No bends or breaks in the coax cable or anything like that. When I restart the r
Question