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bkoRLM
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Contributor

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18 Messages

Thursday, August 25th, 2022 2:19 AM

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Payment mailed three weeks ago, not cashed, now a late fee attached

I have been billed a late fee of $10 although I have paid my bill.  The problem has been an occasional payment does not get cashed and recorded by Comcast.

Now this has happened again, but this time with a late fee attached.  Previous bills were satisfied when Comcast recorded my payment but did it very late.

The bill in question is for the 7/27/2022-8/26/2022 time period, due 8/13/2022.  ‘Billing Date’ was 7/23/2022 however I did not receive it until 8/2/2022, thereupon I mailed out a check the next day.  Frequently the bill arrives with no more, and sometimes less than, two weeks to send it by return mail before the due date.

Our check was mailed on 8/3/2022.

There have been continual problems of our checks not being processed until very late, near the due date or after.

I am requesting that the $10 late fee that has been assessed to my account be expunged and Comcast to investigate the whereabouts of my check.  

I don’t believe the U.S. Postal Service is at fault, although possible, since we have these transactional problems only with Comcast and not any other businesses.

If Comcast would send the bills out in a timely fashion (I should receive them within 7 days of the Billing Date) and process check payments promptly and accurately, it would be most appreciated.

Question

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Updated 

2 years ago

3.4K

25

halfenfossil

Visitor

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1 Message

2 years ago

My 2 checks have not been posted yet, the first check has been floating around for a month and a half? The second one has been out there for over a month!  What is going on, I pay my bills on time with no problem. No satisfaction when you call, I actually heard kids in the background when they returned my call.  I am totally fed up, they want you to pay on line!

2

CCLamont

Problem Solver

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519 Messages

Hey @halfenfossil this is not the type of experience we want for our customers. Our goal is to ensure we get this resolved. I will do all I can to locate your payments. Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

0

bkoRLM

Contributor

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18 Messages

Good luck to halfenfossil! I am quitting Comcast because of this.  These 'replies' are the same, over and over again. Even the language is sometimes the same.  "Hey @halfenfossil this is not the type of experience we want for our customers. Our goal is to ensure we get this resolved."   You can resolve it by cracking the whip in your billing department. As I said in my previous post, this isn't a customer problem, it's a company problem. Quit treating it as a customer problem and writing up these silly replies that go nowhere. How Comcast handles customer service is jaw-dropping. People working at home, given a script, pick up these complaints off the "lazy susan" wheel, nothing happens, and the next one picks the same complaint off the "lazy susan" and nothing is done again. All keeps repeating in perpetual motion.

2 years ago

user_95cb58

Visitor

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1 Message

2 years ago

This is happening constantly, where I work .  I just had to place a 35 dollar stop payment on a check mailed at the end of October. Now another check cut on and mailed out on 11/17/22 hasn’t been cash yet.  I check our bank every day. It’s extremely frustrating and i don’t want late fees or service interruption 

1

0

CCJennifer

Problem Solver

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743 Messages

Hello @user_95cb58! We can certainly understand how concerning it is when your payments aren't posting in time. There are several ways you can make your payment, even with a checking account. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

I no longer work for Comcast.

2 years ago

0

user_945b3c

Visitor

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2 Messages

2 years ago

This has happened to me many times. Either I don't get my bill in a timely fashion or I don't receive it. I always pay promptly but the checks don't get cashed for weeks causing a $10 late fee. It's ridiculous. I almost feel like they are either doing this on purpose or just incompetent. I mailed a check on 11/20 and it still has not been deposited.

1

0

CCValerie

Official Employee

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974 Messages

Hi there, @user_945b3b, thank you for taking the time to reach out to us through our Xfinity Forums. I understand how frustrating it would be to have to wait for your check to go through Please send us a direct message with your full name and service address so we can look into this for you. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_69606c

Visitor

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2 Messages

2 years ago

I have experienced the same issue for months. Have contacted USPS and they told me that the delivery terms are maximum 10 business days. The comcast do not check theirs PO Box frequently on purpose. They practice to scam it's customers to bill them with late fees. Shame on you comcast! I have already report them the issue over the phone. Will wait if this practice is going to continue. 

1

0

sreenik

Visitor

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7 Messages

2 years ago

Exact thing happening to us as well...been with Comcast for more than 18+ years and here I am ....November payment sent in on time (check had to cancel thinking that lost/stolen) paid with Credit card, then they tried to process it ...December payment mailed on same day that we received the bill (Dec/5th). The check hasn't been cashed as of today (Dec/27th)...

This has become my daily ritual, chatting and calling them...

2

user_945b3c

Visitor

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2 Messages

@sreenik​ I’m surprised you actually get someone to talk to. I’ve been dealing with this for the past year after 20 years of no issues. I refuse to pay a late fee. I think this all on their end. I’m very close to starting a class action law suit

2 years ago

0

XfinityDilary

Official Employee

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2.2K Messages

Hello, @user_945b3c! Thanks for commenting on our Community Forums. We are sorry to hear you are experiencing a similar issue with your payment. Did you also send a check over the mail? Has it been deducted from your banking account? Would you mind providing us with more details on your specific situation? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

sreenik

Visitor

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7 Messages

2 years ago

what is the latest update on Xfinity check processing situation?

Cheers,

0

0

sreenik

Visitor

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7 Messages

2 years ago

Hello @user_945b3c,

What is the latest update regarding your payment situation?

Cheers

0

0

user_3ff43d

Visitor

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1 Message

2 years ago

We have multiple accounts at my workplace, and it’s the same problem: it’s usually 3 weeks from when I mail the checks until they are cashed, by which time they are late (because we receive them late).

When I’ve called, I have had to listen to a sales pitch for auto-pay every time, for each account.

I believe Comcast is purposefully holding payments so that people will become so frustrated, they will switch to auto-pay. It must be more cost effective than processing checks.

Is this an unethical or illegal business practice?

2

0

CCChristian

Contributor

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127 Messages

Hello @user_3ff43d thank you for reaching out to Xfinity on our Forums to share your opinion and perspective. No, we do not hold checks to force them to be late. 

 

We offer multiple ways to make an instant payment without setting up Automatic Payments. An instant payment can be made online at our website, through the Xfinity My Account App, over the phone with our automated system, or through an Xfinity Store with a payment kiosk. I would recommend using one of these other methods, instead of the mail in payment to avoid future late fees. 

I no longer work for Comcast. 

2 years ago

0

Again

Expert

 • 

31.5K Messages

@user_3ff43d​ 

All of your billing statements are online under My Account.  If you know about the time you should receive your statements, you can find them there.  You can print off the page with the coupon and then print it, cut it off and mail it in.  Or, if there is a store nearby you can make your payments there as well; I used to make my payments at the grocery store.  Sure, it took more time, but my payments weren't late.  And this was after the customer service center closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

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