U

Visitor

 • 

2 Messages

Saturday, August 27th, 2022 1:36 AM

Closed

Some Equipment Were Stolen

Hi, so last month I arrived back at my apartment to see that someone had broken into while I was gone and stolen some of my things. This includes the Xfinity bag, which had the yellow cable inside along with the box that my equipment came in. That was the only thing that was stolen-- I still have my Flex streaming device and my internet modem/router fortunately.  I think the yellow cable that was stolen was a coaxial cable. 

I was wondering, how do I report this? When the times comes for me to return my equipment-- what will happen? As I do not have the box or the yellow coaxial cable anymore. 

Thanks!

Accepted Solution

Official Employee

 • 

3K Messages

3 years ago

Hey there, thanks for reaching out through Xfinity Forums! I am sorry to hear about your break-in, and I hope everyone was safe! We would be happy to help with the equipment that was stolen and report this on your account. You have reached the right place! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

Visitor

 • 

2 Messages

@XfinityJeniece​ Hi! Okay, I've just sent a private message to Xfinity Support. Thank you! 

Problem Solver

 • 

385 Messages

Excellent! Thank you it has been received, and we are happy to get you taken care of from there. 

I no longer work for Comcast.

forum icon

New to the Community?

Start Here