New Poster
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4 Messages
TRANSFER OR ONBOARD
I had to report Xfinity to the Better Business Bureau - along with millions of other subscribers. I have spent a month, six phone hours, two Xfinity visits to my home and endless hours of on-site investigation to simply change my account to my apartment community's bundle plan. This should be a fairly simple procedure, but it hasn't been. I could get a new kidney for less effort.
XfinityJanelle
Official Employee
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1.2K Messages
14 days ago
Hi @MJR728 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the bulk plan for your apartment. I would be more than happy to offer my assistance looking into this further for you.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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