Visitor
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1 Message
How do I find out if an e-mail from comcast is legit?
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[Edited: Link removed "possible phishing link"] |
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XfinityBillie
Official Employee
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3.3K Messages
4 years ago
That is a fantastic question! I know I get a lot of spam and phishing emails on a daily basis from all over and I try not to click anything without ensuring it is legitimate. You can always report any spam or phishing emails to us by clicking this link: https://comca.st/32HmBbl.
Are you able to see the email address that the email was sent from? That would be helpful in determining if this is a legitimate Comcast email.
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Latoque
Expert
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29.6K Messages
4 years ago
@user_93409f
The easiest way to tell is to look for the verified logo------------------
What Does the XFINITY Logo Next to an Email Message Mean?
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BruceW
Gold Problem Solver
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26.3K Messages
4 years ago
Perhaps worth noting that the XFINITY Verified Email logo only appears if you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ). Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that logo, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
(edited)
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