11 Messages
Broken Phone -> wrong replacement phone -> wrong phone "lost" at fedex -> receive lost package contact shipper -> xfinity says wait...
- Called xfinity to deal with modem problems, got talked into "Better deal" free phone while trying to resolve problem. Sure fine.
- Received order confirmation 9/1, received phone 9/8 couldn't setup had to go to store for them to spend few hours doing it
- Camera on said phone noticed during setup didn't work, was told to update it. spent hours updating. still didn't work
- got order confirmation for free replacement on 9/8. Unfortunately, they sent the wrong phone not a pixel 7
- This phone on 9/14 was last seen by fedex. on 9/21 they marked it as lost and sent said email saying so and to contact shipper
- Contacted xfinity, said to contact claims department so i can get my phone and to email them and i'd be contacted.
- sent email ~3 days ago never received any confirmation email or anyone contacted me.
- i spent hour-hour and a half a day calling and talking to the ambassador who will fix my problems, and get nowhere each time but either they try to charge my cc for a new phone which gets declined or i'm told to keep waiting.
Is this normal for Xfinity? ridiculous. And they have no problem nagging me in email and text about returning the first broken phone and saying they are going to charge me if i don't return it when i haven't received a replacement yet?
jeffbee420
11 Messages
1 year ago
So i guess i just pay for service/phone and get ignored and noone responds ever? I've spent prob 50 hours on phone past few weeks with your agents and noone has been able to help.
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user_3e141e
2 Messages
1 year ago
I'm 12 days without a phone I can use outside of wifi. 26 + hrs on the phone with several hang ups with several disconnect left on hold for over an hrs at times. They told it was the sim card and sent me a new one. NOPE NOT IT. They determine it's the phone. So I asked for a new phone and sim card. But not the same phone because I don't want the same issue. NOPE AGAIN .They tell me I have to contact Samsung. I didn't buy from Samsung. That's a whole nother joke. Samsung tells me I have to send them my phone for them to evaluate and fix it I said ok what are you sending me in the mean time to use. NOTHING WE DONT DO THAT. So you want my phone for another 12 to 15 days making it a month without a phone. I'm self employed my phone is basically my lifeline it's how I do 85 to 90 %of my business. I will never ever recommend this shit company to anyone along with Samsung.
Qq¹
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jeffbee420
11 Messages
1 year ago
i'm told i need a police report for the missing phone that never left the fedex facility(by both executive team and someone who also just called( after i spoke to someone from the highest tier exec team dealing with) this threatening me from the credit department)... I went to police department for the town and they laughed in my face
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jeffbee420
11 Messages
1 year ago
So still have a 2nd phone on my account that was lost by fedex and your exec team has closed the case? I'm being told i need to contact fedex now? [Edited: "Language"]
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jeffbee420
11 Messages
1 year ago
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jeffbee420
11 Messages
1 year ago
really? really? really? really? really? really?
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jeffbee420
11 Messages
1 year ago
funny, get an email to mark an accepted answer... never was one
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user_znocei
1 Message
11 months ago
I had a similar problem where xfinity would not do anything about the phone I paid for and FedEx did not deliver. Wanted me to file a police report through nearby xfinity store.
I see Verizon and at&t both have a deal on the same iPhone. I have reported it to my credit card company and asked them to remove the charge as fraudulent. I will buy elsewhere and cancel my Xfinity’s account. Not necessary to deal with a. Company like that.
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