I have recertified for ACP. Do I need to give new info to Xfinity or does it just auto renew? I can't find anywhere to give recertification info I received with Xfinity. I get emails telling me to recertify from Xfinity but I did about a week ago? Where do I give my recertification info to Xfinity?

I am trying to cancel my Xfinity service and I am being redirected to a call back. I want to complete cancellation process online without a call back. Let me know ho to do that.

Unsure why Comcast is denying its paying customers the ability to see any of the West Coast teams that have been newly added to the Big 10. They are part of the Big 10, this is not new information and has been in the works for over a year why is Comcast prohibiting Oregon games Washington games UCLA

I no longer need to unlimited data on my plan and need to unsubscribe from it.

Hello, I need to actually speak with a human, and I'd like to do it via email or chat. Can somebody please tell me how this can be done, because I've been trying for over a week now to get the assistant to connect me, both on my phone and laptop, in multiple browsers, at all times of the day and wee

Edit: Solved. My work computer was upgraded to MacOS Sequoia last week and process idleassetsd was using GBs per minute (usage went up by about 700GB yesterday). Switching wallpapers and screensavers to static images stopped the usage. Sorry for blaming Xfinity! It still would have been easier to di

I’m trying to return a cable box and modem but I’m unable to print a UPS return label. After I select the devices I would like to return I get an error that the device information is not available. The customer service app has sent me in an endless loop and I’ve been unable to speak to a person to r

I have TCL Roku TV's using xfinity stream. Some recent change has caused the " Browse" menu to only show "TV" in the "on demand" functions. Movies and other options in "browse" have disappeared. No option to toggle to a different category. I reinstalled the app but nothing. The app version is 6.14 b

I never used my rewards however I got an email to say I can get peacock premium for free. However evertime I try to redeem it I get an error message or it pops up and say I do not qualify, I am so confused I have tried it on my phone and two different computers

Good Afternoon, I'm not sure if this post is still being responded to. I found it via a Google search on Event log error messages. Coincidentally, I am also using the same equipment (CM3000 & TP Link routers). I've been tracking this activity for several weeks. I had called xFinity who was going to

Recently my last watch function is defaulting to the lower definition channel example it’s says 809 then when I click on it for last watched it will take me to channel 9 the lower def of 809 any ideas of why this just started I am using the rocu Streaming

Will Xfinity be offering the NHL Center Ice and NBA League Pass packages this year? I don't see the option to subscribe on screen and whenever I call customer service they have no idea what these packages are.

Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router diff

As of June 1, 2023 this is still a problem. Therefore previous threads addressing this problem should NOT be closed. Stream app on older iPad wants to update but iPad not compatible with latest OS. Have to repeat this process every two days: 1. Uninstall existing app 2. Reinstall app from cloud icon

Hi all, Regarding the % Full/Recordings indicator at the top right of the "Xfinity > Saved > Recordings" screen. About a week ago, our X1 started showing 88% full and 117 recordings but we had nowhere near that many recordings. Adding or deleting recordings changed the recording count but not the %

My CBS shows no longer have smart resume when I record them. Why is this? I went in and turned it off then on again.

A tree limb has fallen on the line on Melton Hill Drive in Clinton, TN and we will loose communication very soon.

Would like to know how I go about getting a XG1v4 box for my 4K TV.

We just got the new x1 dvr. We have had the old one since 2008. lol Ik. Anyway I am noticing you can no longer hit record in the middle of a show and have it record the whole show?! This is really annoying. You used to be able to do this as long as you were on that channel when the show started. We

I’ve activated Peacock (Xfinity reward) but can’t watch it via the app on TV. It tells me to subscribe. It also says to verify email which I did previously & when I click the verify email tab I don’t receive a new email to verify it. When I go to the Peacock website I’m active there.