Hello I upgraded my internet account which generated a new account number. I have an old internet account, that looks to be still active and billing me, that was paired with Xfinity mobile service. I returned the old equipment. Agents do not seem to have been able to close accounts or transfer every

The utility marking company did not mark my service line to my house and it was cut during a patio dig project. I have lost service to my house and the cut wire is exposed in my yard.

I placed an order on my account to switch from a customer provided modem/router to a xFi gateway. I received an order number and was told I would also receive a confirmation email. Over 24 hours later and I have still not received any confirmation email. I have checked every folder associated with t

I have Premium DVR Service, but I don't think I need it anymore. Is there a way to check my cloud space and see if I can cancel it? Looking to save some money by removing it.

I was chatting with a agent 6962680273302584396 named Seema I think he got tired of me and told me approve it and leave I know he probably speak a loud and that the computer tipped that’s not the experience I was waiting to have after being a respectful costumer for several years i wish I can get so

We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?

Hey there, I currently have gigabit pro at my home. However, I am moving to a new address. I would like to set up the gigabit pro service at my new location. I tried to call the 800 number. However, the representative there has no knowledge of this service. Please have someone contact me. Thanks!

Trying to add Unlimited Data, but keep receiving the DFPLN4000 error. Is this option still available?

I have been trying to remove channels that I no longer use such as MGM+, Showtime, The Movies Channel, and Netflix from my subscription/billing. I have been unable to change my plan as my rates continue to go up without warning. This has been taking up hours of my time to figure out how to change/al

I would like to cancel the Xfi Complete part of my service and would like to return all of the equipment that was sent to me.

On May 3, I ordered a new "TV Box" to replace my old one. Order confirmation was received the same day. I have not received the box within the 3-5 day estimated shipment window. Will I receive a tracking number or some other means to monitor shipment of the package. Sincerely,

I usually don't give compliments or reviews but the customer service I had with the live chat agent today he was so helpful very reassuring and told me I had the right person dealing with my situation. Told me he was sorry about the rude lady's I've experienced today and I told him it's not his faul

We got a call from Xfinity supposedly from the following number [Edited: "Personal Information"] from Alma Arkansas. They wanted me to go to my router because they indicated there was a server issue for an upgrade that they were trying to do. I shut them down and told them I would go to my local Com

I am moving and the address is not found in the move page. When it prompts me to enter my address in the 2nd input field, I do and I see the address as an option. However, when I select it, I am told it's an invalid address and I am unable to proceed.

My unused prepaid debit card that I received from a promotion expired. How can I get a replacement?

I contact an agent about possibly changing my plan. She kept trying to sell up and get my credit card number. I said I'd have to think about it. To call me back next day. Overnight I had severe storm issues arise and was unable to take the 12 calls. That angered me. So over the next several days I w

Email said schedule delivery 5 days ago I have not received the equipment is there any way I can pick it up so it will be quicker I was only given the option of mailing it

With ACP gone , I'll like to remove unlimited data from my plan.

Can you please tell me what time a recording of the FGCU Men’s basketball game against FIU was watched yesterday? I watched it when it was Live starting at 7pm but the recording today says WATCHED so if I watched it Live will the recording show watched? Thanks!

I have been very sick and I have not been able to use my cards (in and out of hospital). I finally went to use them and they expired a month ago. I was wondering if they can be reissued. thank you Barbi