Back in July I posted that although we do have Peacock service, only the gig speed 2-year free subscription has been applied to our account. There was a Peacock Diamond Reward banner available on our Rewards page but it wasn't functional. Clicking it went nowhere. Now it's gone. Our bill says that P

....I mean....like $145.00 minus $5.99(peacock premium) for diamond members and finalize our amount due each month.....

I think I deleted the last post I made, but because you Xfinity guys like to see solutions, here goes. I bought my Xfinity mobile phone and had it activated Dec 12. I was told I would get a discount on my "residential" bill - cable TV, internet and landline - by getting the mobile phone with Xfinity

We recently moved back to an area with Xfinity and started service back up, but we no longer have access to all of our purchased content. We had access to all of it for the almost year we were out of the area but no longer. Please help in merging accounts.

I'm trying to change my TV package but I cannot online. I see there is a direct message option after posting something.

I didn't get a notification when my outage was resolved even though I left my phone number. I tried to ask on a chat but got disconnected

I didn't receive any tv boxes and only one remote. I have the wi fi tower, media streamer but no boxes for tvs. I'm supposed to have 2 tvs connected. What do I do?

Hello, I am a resident in the Holly Creek bulk community. I need assistance with two separate items: Requesting a hardware upgrade to an XB8 Gateway for my home office setup (I pay for a speed tier above the bulk base). Opening an Equipment Research Ticket for my mother's separate account to resolve

$10 savings if switching from credit card to bank acct

Hello, I'd like to convert my existing overhead service to underground. I've read multiple posts that a $100 service fee for a survey is required and to submit a direct message, however I can't find the "square chat icon in the upper right corner of your screen next to the bell icon" mentioned in th

For 2 months now I have never experienced such incompetence in my life. Ordered 2 new phones that were lost in shipping and this still isn't resolved. The Mobile CS is absolutely useless as are the local stores. Apparently I'm always being told I cannot do anything until THEY fix it. When asked to t

Hello, On June 24th, the gas company cut my underground xfinity wire when working on the home next door. A temporary line is not possible because a tech can not get to the wire underground and the box is on the other side of the road. I have been told this would be resolved within 3 weeks. It is alm

Hello, I ordered the 1gig/1gig plan as part of Xfinity's new promo tiers. My upload is capped at 100mbps. My old plan gave me 150mbps. I am wondering if the person that placed my order made an error. Modem is an Xfinity Gateway.

Hello, I recently moved and disconnected my Xfinity service. Would someone be able to check that the modem I was using is properly disconnected from my old service address and account? I would like to use it elsewhere. Thank you,

I recently subscribed to Xfinity NOW a couple days ago, however I have not yet received tracking info for my gateway? Does it normally take a while?

Let me explain my situation here. I went to the Xfinity store to get service in my name and when I got home to activate, everything was working fine and my husband who is bedbound and disabled was thrilled that we can now stream without data limits and I can game. So today, August 31st, the landline

For the past four days, my Internet has been failing at about 3 PM Pacific time. If I am watching TV the TV will die and I can no longer stream. If I am working on my computer, the Internet connection dies, and I am not able to complete my work or it drop a zoom call. I have reset my router every ti

I am trying to get Xfinity service at my newly constructed house. When I put my address in online it isn’t being recognized. My neighbor 1 house away has Xfinity service. How do I get my address recognized?

I want to cancel my internet service and looked up what others have done to cancel. I tried direct messaging customer support and they told me to post publicly to get someone to help me, so here I am.

I would like to transfer ownership to my grand daughter. Nothing needs to be changed but the name on the bill/ownership.