My modem was delivered early before I moved into my new residence. By the time I finally got there, someone had stolen it. What should I do now?

I recently applied for and qualified for the ACP discount for wifi. Each time I try to apply it to my account online, I get an error stating that it can't find my account. I went into the Xfinity store last week and tried to get them to help me, and they stated they had it applied. I keep checking m

I am at a loss of what to do next. Any advise would be great. Here is where I am at. Symptom: Internet works great at 400 meg down/180up. Then it drops for 10-15 sec, then in reconnects at 90meg both up and down. When it started: In Dec 2024 when I received a free upgrade from 100 to a 400 plan. Att

even had a tech come out yesterday and he couldn't do it. He said there was some kind of activation issue with the system in my area When does this get resolved?

I ordered equipment on 9/1 and received an order confirmation, but I never received an email stating it shipped. The Xfinity Assistant is of no help. When can I expect my equipment to ship? Is this delay common?

Had outage last night (w.pa.) StormReady worked As Advertised!!!

My bill has doubled, I would like to see if there were any deals or promotions I could get with a provider I have been with for a while instead of searching for an alternate provider. Please help.

There is pre-existing cable to the house but is old and has been split many different ways. I need to have a tech figure out wich is the correct line and set it up so I can activate my new modem This is new service to me (previous owner must have used comcast). I am not able to figure out how to sch

I received this voicemail yesterday. "Hi this voicemail is from Comcast Xfinity our billing system indicates that you're 50% discount on monthly bill is being terminated today this action is final unless we receive your immediate response please call back on the number showing on your caller ID to m

I recently had an outage. The outage was relatively brief - one day (if that is short) but I had to get a new cable put in (I had a temporary cable). I had alot of follow up that needed to be done to get the cable installed. The ticket was closed - comcast said that it had been run, when that did no

I just recently moved into a new apartment, and I have transferred my services. Upon moving in, I do not see a coax or ethernet port in the apartment. I have a scheduled appointment with a technician tomorrow, but I do not want them to come install a port and run a long cord throughout my apartment.

I have a cancellation order ID: [Edited: "Personal Information"], which has been pending for almost two weeks now. My service has not been canceled, I haven’t received the final bill, and autopay is still active, set to charge me for this month. This situation is becoming frustrating and disappointi

I've been STRUGGLING (to say the least) since I moved. I had Storm Ready working no issues at my old house but it has not worked since moving to my new house. The tech that did the Xfinity install of my XB8 was unable to help get my 1st device working I had a random 2nd device show up shortly after

Back in July I posted that although we do have Peacock service, only the gig speed 2-year free subscription has been applied to our account. There was a Peacock Diamond Reward banner available on our Rewards page but it wasn't functional. Clicking it went nowhere. Now it's gone. Our bill says that P

I saw some posts similar to my issue but no real answer. If I use an xfinity pod my android devices indicate that they have strong wifi. However, while using the pod certain apps do not want to open on my android devices. I can browse the web and use email. However, streaming apps and, most notably.

I'm not giving Manager role as a primary. My family would do whatever they want. Can they pay a bill through view mode?

Hello, Yesterday (8/23) I updated my internet service plan over phone, it was going to increase to $86 and thankfully customer support helped me get it back down to $65. When I look at my account and plan, it confirms $65/month. I understood it will take a billing cycle to update. However, just now

I ordered 100 mbps Internet Essentials plan and was sent an email on May 1st that my equipment was being shipped. I was looking at the tracking information for FedEx and the equipment should have been delivered on May 3rd, but the package got delayed. It has not had any updates since May 2nd and it

I have contacted Xfinity many times and have dealt with over 10 different agents, all of whom say they have fixed the issue when it has not been fixed. I continue to receive voicemail alerts stating there is a voicemail for a service I do not use as I have my own answering machine. Can anyone help m

Last 3 days been promised help, all it’s been is a waste of time with billing the amount of people you go through is insane they said something is done and it’s not then you ask for a supervisor and it’s the end of the world they really don’t want to talk to you