Why did my bill increase $15 for zero reason? I’ve only had Xfinity for three months now and it went from $25, to $29, and this month it’s up to $42? What is going on? It doesn’t look as if anything is changed on the bill and I haven’t made any changes to the service, it’s just more expensive? I’ve

I received an email from Xfinity that says "We received your cancelation request, and we're on it" when I have not put in a cancelation request. I would like to make sure my Xfinity service is continued and not canceled.

I want to change my bill due date to 4/14/23

What happened to MPT? Still listed as 812 on my guide, but its Fox Weather online, not MPT.

I called to get my Xfinity Voice removed from my services. The technician said he could reduce my bill to $103.43 and get me a free iPad, after paying a tax of $49.99. I asked how much would it be if he lowered my speed to 800 mbps (from 1000 mbps). He came back and said he got me another deal where

I just uprgaded from an XG1V3 to an XG1V4. Will my recordings transfer over through the cloud when I activate the XG1V4, or will I lovw them?

I have an X1 4K DVR and 3 remote TV boxes. One of the remote boxes stopped being able to receive a signal. I have called in and they have replaced the box twice. All boxes are hardwired to coax cable. The one that stopped working boots up and after the Welcome screen, it says to check the cables to

My remote I broken and I can’t get a hold of anybody to get it replaced

Hello all, I've been having periodic connection issues. Do these numbers indicate a problem?: Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables1LockedQAM2564435000000 Hz2 dBmV44.3 dB4867122852LockedQAM2561417000000 Hz1.9 dBmV44.4 dB5144120193

I just received a phishing email disguised as an Xfinity Security Alert. The address was from aaleem@evenbetterconsulting.com and the Subject was " [ Warning ] :Confirm that you received this email At:10/1/2020 4:07:38 AM ." The email contained a graphic that looks like the one below. The " Sign in

For their accessibility feature, it seems they never got a sight impaired person older person to try it and test it. My elderly mom can barely see. She cannot read the channel names, even though we have large text enabled. For one thing, they all have multi-colored icons that make it hard to read th

Starting yesterday, email will not sync on 2 different android phones. One gets message “server unavailable” other just quits after a while. Working fine on iPad, Amazon Fire tablet, and laptop with Outlook. I tried adding a connection using Google Mail, but that would not connect either. AFAIK noth

I have a Comcast email address associated with a no longer active account owned by my parents, who've since switched ISPs a year or two ago. I was informed at the time that I would be able to keep using this legacy account. I've been able to use it just fine until about 30 minutes ago, when I signed

Just picked up a X1 DVR and hooked it up on 1/3/22 replacing a non X1 non cloud hard drive DVR that had only 1 recorded show remaining. A local news report from Jan 2021. After setting up new X1 DVR and adding a few series to record I noticed many shows already scheduled to record, some on channels

Hello. Last month, I had chatted with an agent about what deals were available for upgrading one of the devices on my account. (This thread was my initial post.) There weren't any current offers that I wanted to pursue, so he suggested I check back in July. So I was hoping to start a chat with an ag

Hi, I canceled my account during my last billing cycle on 12-03-2024. I now have a new bill posted to my account for "Services From Dec 07, 2024 to Jan 06, 2025". I need this bill cancelled please.

TL;DR I upgraded from 200Mbps to 600Mbps, but still only get about 300Mbps down. Upload went from ~6Mbps to 17Mbps so obviously my speed has changed, but after 20 days I still can't get near 600Mbps with a CAT6 hard wired connection directly to my modem from a windows 10 computer with a gigabit ethe

One day, my Comcast email folders from 2018-2024 were missing. I found them in the trash. I moved the folders back to the previous folders place in my email. However, there are no emails in the folders for these years. Just email in my 2025 folder (and sub folders). I searched trash, nothing. I trie

I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing

Unable to stream anything on my iPad, incl. today's NFL games. Fort collins, CO