Hello, I'm making a Direct Message Request here. I currently have an Xfinity Internet only plan. Only interested in Internet, please don't suggest add-ons, changing service. I want to switch plans, I want to Xfinity Internet NOW100 plan. I heard I need to request that Xfinity disconnect my current s

Cable is drastically sagging in my backyard. If it wasn't still being held up by low-hanging tree branches it would likely be on the ground...

I received an email from Xfinity on 2/27/23 as follows: Subject: We are rescheduling work in your neighborhood We'll be in your area on 03/27 to work on our network. Our work to enhance the Xfinity network in your area has been rescheduled to 03/27. During this time, you will experience service outa

I want to know the details of this promo. I called yesterday and I was told it’s on certain smart watches and could not explain why the terms and conditions does not specify that.

Hi - The power company replaced a damaged power pole. The power company work is complete. Is it possible to send someone out to move the cable line to the new pole? Thanks

The pedestal at the end of our driveway has been damaged, and the cable wiring is now exposed to the elements. Currently, we are still receiving service.

hello i moved in 2021 into my home in 2022 i was going to move to the city for work but quickly after leaving moved back , i need my bills from january - november of 2022 for my home address

Hello -- I have auto-payed all my bills to comcast every month, but suddenly have a balance of about $36 that I recently began getting overdue notices for. I need someone to check my record and clear up where these charges came from.

Our bill is going up on our October billing date promo over. I just chatted with someone from xfinity and the promo was to cut our internet speed or to keep everything the same the bill would be almost as much and a free iPad. We don’t need an iPad. This is crazy deals for someone has been with comc

What does it mean when it says "launch Prime Video"? Would I be watching this movie for free if I launched Prime?

Plugged in my recently received Arris TG1682G modem in functioning power outlets. Should there be a power light showing? If not, is the device defective and what is the next step to get a functioning Xfi Gateway modem?

**Billing Error** In April 2024, I requested a transfer of my internet service to my new residence and asked for a new modem, as my old one was outdated. The representative assured me that a technician would visit my new home and provide the new modem. However, no technician arrived. I called to req

I'm trying forever since last Nov to get my bundle discount. The agent fool me to get new phone, nut none of them result in the discount they promised, I've just been ask to wait for the discount to be applied. but I get charges not discount. [Edited: "Inflammatory"]

There was a complete Xfinity outage yesterday that was reported. My cable, internet, etc. was down completely. (This is why it's good to have a cellphone with a different carrier). I would like like to know if I am going to get a credit for ten hours of downtime.

Hello, There was a lot of comcast activity in the area a few weeks ago, so I'm wondering if I'm supposed to have the faster 200 mbps upload speed available now? If so I'm not receiving it despite having a compatible hitron coda56 modem. Please help.

I have two cable modems. One is a ARRIS and a NetGear. I bought the ARRIS cause Xfinity said my modem was probably bad. Either one of them will drop out and reboot all the time. Xfinity said I have to call the cable modem manufacturer and they won't help. I know it's something on their line doing th

The service line installer trenched through my main sewer line pipe from running the communication line. How does the repair or reimbursement process work. Roto-Rooter rep is available to repair but I don’t if you need to see the damage before the repairs are made. How do we proceed. Need an answer

2nd day it's been out and I work st home. Has anyone heard an eta on when it will be back up? Generic message saying they'll fix when weather improves. Yesterday they said our outage affected 1-50 customers, now 1000-2500 so it's getting worse lol. Usually we have great service, surprised this is ta

What is the best way to find out what offers are available to me? I have been a customer for more than 30 years. Six months ago my internet-only rate increased by 30%. I called about 3 months ago and was told there was no lower price available. I was also told that the agent would call me in a month

I recently ordered the gigabit x2 with the xb8 gateway. Im not seeing anything remotely close to 2x gigabit speeds. Seeing 700mbps or a little above. Prior I had the gig plan with a arris sb8200 and got 900+ mbps, so i know my connection is good.