I can't believe this (actually, yes I can) but I dropped off one of the older non-4k boxes at the Xfinity store in Eden Prairie earlier this afternoon. I had replaced the box with a 4k XG1v4-A that Comcast had sent me as a free upgrade to the older equipment. I installed that box 4 days ago and all

Hi, My X1 DVR has a 5-8 second delay when responding to the remote. I tried sleep mode and waited 30 minutes but that did not fix the issue. No version or Stub update has been applied according to the About screen. Any ideas? Do I need to perform a restart of the box or something else? Thanks!

Everything checks out but still say no internet connection

I've been a Xfinity internet customer at this location for 11 years. Over the past few months, we have been experiencing brief internet connection losses several times a day. The losses last a few minutes then everything is working fine again. Our Internet Hardware: Motorola MB8611 Modem. Installed

I paid for the XFI complete package for over a year, nobody could seem to get the 200 Mbps upload speed to work on my configuration, just stuck with the 1200/35 (admittedly is usually more like 1300/42). The line from the ground box to the house has been replaced. I'm on my 4th or 5th modem at this

My power numbers are usually perfect, I happened to look at the CM2000 modem page, and it's not happy with the downstream. See pictures below, some power levels are very high. Anything I should do other than schedule an appointment?

Hi, Please check out my stats and let me know if you see anything of concern: Procedure Status Comment Acquire Downstream Channel 519000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only Channel Lock Status Modulati

I have an Arris TG1682G router/modem issued to me by Xfinity. I noticed some download speed oddities when using WiFi. Note that measurements were made within 4' of the Arris, all measurements were made using Fast.com, and all speeds are in Mbps: Ethernet - 826 Android 11 phone - 510 Kindle tablet -

I am trying to connect my Brother HL-L2350DW printer to my new Arris G36 modem/router and It's not able to recognize the printer. The error message states: The Authentication/Encryption methods used by the selected wireless access point/router are not supported by your machine. Change the authentica

I do not have an issue. I just would like to know if these numbers are OK. There are other posts regarding the high uncorrectalbes, and I understand that it is generally not an issue, however I should probably check my cable from the outside box running through the attic for any damage, uneccessary

Comcast shut down my internet yesterday at 8am for “network improvements” in my area. It is now 24 hours later and I still have no internet. Their messages keep saying they’re working on it but won’t say when it will be restored. Since they know I have no service, the customer service number will no

I am not able to connect to both Xfinity Wifi (public access) from my MAC at home: - XFINITY - xfinitywifi I am able to connect to my personal Wifi. Both Xfinity and Personal Wifi are from the same Xfinity Wifi Router at Home. At the same time, other devices at my home like iPhone and iPad, able to

I'm new to X1, being forced to change over by Xfinity from a DVR box I was very happy to possess. My favorite element from that DVR box was the set up for my Favorites: Name of actor, Keyword or subject. I could click on "Clint Eastwood" and I'd get a list of his movies/TV shows coming up over the n

Hello, Starting around a month ago, my download speeds dropped from ~300 mbps to a ~5-10mbps. At the time, I was told that my modem was out of spec as I our speed was recently upgraded across the network, and so I upgraded to a DOCSIS 3.1 modem, ASUS SB8200. After upgrading, my speeds were even fast

My power flickered several times during the ice storm. My modem didn’t come back up. I hit the reset button several times and it didn’t work. After several minutes I suddenly got a message that my modem was “reset to factory settings”. I’ve never experienced this before, is it something new, or do I

My present system uses an Arris S33 modem which is connected to an Asus RT-AX88u router. Six ethernet cables are connected to the Asus RT -AX88u router. In a separate location in my home I used one of the ethernet cables from the Asus RT-AX88u to connect to an Asus RT-AC58u, which is used as an Acce

I have had 500mb service with Xfinity for 4 years other than couple line services up stream that caused an area outage I have had no network problems at my home using a DOCSIS 3.0 modem Arris SB8200 all those years. I contacted Xfinity to renew my plan and decided to go for 1200mb plan. Shortly afte

Hi! I'm a longtime customer and recently upgraded my speed from 70/5 to 300/10. I'm currently getting about 80/6 (according to Ookla and the speed test on this site) which is the same speed I was getting before the service change. I'm using a Linksys AC1900 (EA7450) router and a Motorola MB8611 DOCS

On Saturday May 7th, I had multiple new devices logon to my network. I took immediate action, changed my passwords, removed the new devices, and restarted my router. The same devices then popped up again. This time, I deleted the devices, changed the network names and passwords, and restarted everyt

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in. But now everything is required to config