Hi all, Regarding the % Full/Recordings indicator at the top right of the "Xfinity > Saved > Recordings" screen. About a week ago, our X1 started showing 88% full and 117 recordings but we had nowhere near that many recordings. Adding or deleting recordings changed the recording count but not

I need a letter or some type of communication that shows my husband as authorized user. Ive been going in circles just trying to find and email address and/or emails page for almost an hour with only finding frustration. help?

Here's the revised version of your paragraph: --- Hurricane Beryl knocked my power out on 7/08/2024, and it was restored later on 7/15/2025. The initial restoration time was supposed to be 4:40 PM on that day, but since then, it has been constantly changing. As of now, on 7/21/2024, it still says th

I ordered 100 mbps Internet Essentials plan and was sent an email on May 1st that my equipment was being shipped. I was looking at the tracking information for FedEx and the equipment should have been delivered on May 3rd, but the package got delayed. It has not had any updates since May 2nd and it

​Hi,​ ​I would like to open a Serviceability request for a new construction home in a neighborhood with service. Can you contact me and help me submit the request please.​

I schedule to make an appointment for today between 8-10am but the technician will arrive after 10am. I came from night shift and still have to work tonight so I can’t able to accommodate the technician because I have to sleep. So I call the customer service and ask to reschedule and she said the sc

I've purchased a land and starting to build a house. XFinity is the internet service for the area. What is the way to get my new house connected?

When using the Flex box, I see Mean Girls advertised as the free summer movie of the week; when I access the my rewards page, Mean Girls is not listed there for redemption; how do I access this reward?

Hello, I'm looking to buy a new phone called the Asus ROG 6. The company says that the phone won't work on CDMA networks such as Verizon.  Is XM on a CDMA network? 

I'd like an XB8, but do not see a customer service chat, email, or phone number on Xfinity's website. The chatbot is unhelpful.

I'm trying to downgrade to choice tv but after deleting the kids, sports and entertainment options which I have now it shows about a $141 bill, but at the end it adds those back in so my bill ends up being over 200. Is this a website error or am I missing something?  If I call I know I will ge

My condo development loses internet connectivity every day at around the same time. There are several dozen residents that talk about the outage on our website so I am going to assume it is the entire development. We all get unsolicited texts from Xfinity saying they are aware of an outage and sever

Hello, I see these errors in the event log and I am wondering what the cause and fix might be? I have made sure all connections are tight, replaced the one splitter in the system with a new splitter I got from comcast, however that did not seem to resolve the this issue.

My connection keeps dropping even after restarting it multiple times it just keeps dropping connection any advice

Why doesn't xfinity notify us when your service goes down?!

I received an email about my area getting supported for the faster upload speeds so I switched we switched over to a CODA56. After going through the activation process everything is connected and working but im still getting the same speeds I got before switching to the new modem. I tried resetting

I have an Arris TG1682G router/modem issued to me by Xfinity. I noticed some download speed oddities when using WiFi.  Note that measurements were made within 4' of the Arris, all measurements were made using Fast.com, and all speeds are in Mbps:     Ethernet - 826  &n

hi i am moving on 1/7 but placed my order for the new internet on 12/21. they say if i don't pick up my order by 12/29, my order will be canceled. how do i change my pickup date?

Good Morning! I will try to make this brief but it is difficult. I noticed on my bill that a $13.00 service discount I had would be expiring on 5-13. I called on 4-15 to see if there was a way to retain that savings or anything else available. I finally got a person Yenique in Jamaica. She was polit

On August 30, 2021, an Xfinity Community Expert blatantly insulted me in the first line of their Private Message to me. I replied by asking this Expert how do I report their abuse.  I have not yet received an answer in three days. How do I report abuse of an Xfinity Community Expert?