I have wires down in my backyard form strong wind. It's making my internet connection drop connections around every 10 min. when will this get fixed? will this cost me money to get it fixed?

Our business is closing, but we will still need our phone and fax line for awhile longer. Is it possible to transfer those two lines to our home? We have Xfinity business at the office and Xfinity residential at our home

I am extremely upset with Xfinity right now! I have went through 3 hurricanes and it is always the same! Xfinity/Comcast does not take these storms serious!!! The electric company has the hard job. They even put the poles.I always get electric then 2 - 6 weeks later I get internet! Why you have 4000

I'm unable to redeem the free xFi Pod that has been offered via the app and email. The result via the app or browser is an error: "Sorry, this line of business is not currently available due to a temporary error. Please try again shortly." This occurs regardless of browser, device, or cleared caches

I tried to redeem the reward and went through the all instruction steps. I chatted with Xfinity Help system, they could not help, suggested I contact Peacock directly. After 5-6 emails exchanged the Peacocktv help email system even they cannot get the system to accept the Xfinity reward code. I foll

I had great customer service today on live chat and wanted to leave a good review on a survey, but after clicking on "download transcript" it didn't allow me to complete the survey anymore to give a kudos to the person who helped me out. Any way I can do this now?

Hi there — my family routinely surpasses the 1TB of data per month and we need unlimited. However, xfinity will not grant this to us because they put us on a Covid billing plan last year. Every month we’re being charged overages up to $100 extra. I need to cancel so we can switch to a different prov

I was charged a $100 installation fee without being told about it in advance. When moving, I planned to switch to AT&T because they offered me a better deal and had no install or equipment fees. I spoke with a nice agent who offered me a better deal than my current, and that would beat AT&T's deal.

I made a payment arrangement through the Xfinity Assistant that agreed to a payment arrangement and gave me till June 3rd to pay my bill and a confirmation number. Xfinity disconnected my service today, 5/29/2025. The live customer service told me their AI wasn't supposed to make an arrangement. ???

Hello, On Nov 26, 2024, I accidently made an overpayment of $2700 to my closed Xfinity account. How can I get a refund?

My power numbers are usually perfect, I happened to look at the CM2000 modem page, and it's not happy with the downstream. See pictures below, some power levels are very high. Anything I should do other than schedule an appointment?

Did I just see a commercial on MSNBC saying I can gamble through my voice remote?

Internet has been down since last night. It happens once a week. I was given a ticket by a chat agent. What should I do with the ticket?

I spent an hour trying to alert Comcast/Xfinity that the cable line is down hanging over my driveway and laying across my neighbor’s driveway — of course we have no internet service. There is still no voice command or written command on your autochat that recognizes such a scenario — which is ridicu

Hi, I just signed up for a plan today from you and accidentally missclicked a number. Because I still didn't do the setup I can't use the option to move or change address. Is it possible to correct this to ship the modem to the correct place? Thank you, Best.

please cancel my acct today. i do not see a direct message option.

I haven’t even had the service set up for two whole weeks yet and I have been billed TWICE for my monthly payment. The Wi-Fi is not even working, I can not talk to someone on live chat for some reason. I waited on hold for an HOUR and still no help. This is level of disrespect toward customers is em

On 2/10/2025 I received an email Xfinity that my Discovery+ Subscription was confirmed. On 2/12 I received an email from Discovery+ that they were unable to process and after reaching out to their help desk they indicated that there were multiple transaction failures. As the payment goes through Xfi

Hi Customer Support, I need a maintenance team to come to my street and repair a damaged utility cable box. It looks some persons came by and tore off the box cover and exposing the wires. I have attached pictures for reference. Thank you!

I enrolled in the seasonal plan in Sept 2023 with an effective date of Oct 26. However, I have continued to be billed at the normal rate. Several contacts and 2 lengthy phones calls only resulted in a partial credit for 1 billing period. What else can I do get get this problem resolved?