1 Message
Live agent won't connect me to an agent, and I've been double billed and need my money back
Hello, I need to actually speak with a human, and I'd like to do it via email or chat. Can somebody please tell me how this can be done, because I've been trying for over a week now to get the assistant to connect me, both on my phone and laptop, in multiple browsers, at all times of the day and week, and it never actually puts me through to a human. I moved last month, and called support to assist with setting up the move and they failed to disconnect my service at my old address so now I've been double billed thanks to them forgetting this important step. I'm furious. I know you don't have email support, and obviously the chat isn't getting me anywhere.
Accepted Solution
XfinityMartyR
Official Employee
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2.2K Messages
1 year ago
Hello, user_hvfj0a. Thank you for reaching out to us over our Xfinity Community Forums. We do apoloigze you have not been able to connect with a live representative to help resolve your double billing concern. Normally, when an account transfer is processed the previous account will be disconnected on the same day the new account is set to be active. It sounds like a separate account may have been created for your new location, instead of a transfer of service. We would be more than happy to take a look, and research this issue for you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCJodie
Problem Solver
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1.3K Messages
1 year ago
@user_hvfj0a Thanks for working with us to get this resolved!
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