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user_eaeaec
1st Topic
1st Reply

5 Messages

Thursday, July 20th, 2023 3:34 PM

Closed

Issues with rewards

I never used my rewards however I got an email to say I can get peacock premium for free. However evertime I try to redeem it I get an error message or it pops up and say I do not qualify, I am so confused I have tried it on my phone and two different computers 

Question

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Updated 

2 years ago

94

2

0

Accepted Solution

EG

Expert

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110.8K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

1

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user_eaeaec

5 Messages

@EG​ finally gotten taken care off thank everyone that guided me thru this

2 years ago

0

user_eaeaec

5 Messages

2 years ago

Sent out update that was sent to me via email on next post

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XfinityJeniece

Official Employee

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3.1K Messages

Hey there, thanks for reaching out through Xfinity Forums regarding your Peacock offer! I know I have been loving all the new shows and movies added to Peacock, and we want you to take advantage of the awesome Peacock offer available to you. I would like to take a look at your account to see what offer you are eligible for! 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_eaeaec

5 Messages

Finally gotten this issue resolved 

2 years ago

0

XfinityJeniece

Official Employee

 • 

3.1K Messages

Wonderful, I am so happy this issue was resolved for you! We definitely want you to be able to enjoy Peacock over the weekend and take advantage of all the awesome Xfinity Rewards offers in the future. If you need anything else in the future, please feel free to reach out! We are here to help here on this platform. Have a wonderful rest of your night and weekend!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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