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SuzyQ2310
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Visitor

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1 Message

Thursday, July 6th, 2023 7:38 AM

Closed

Smart resume

My CBS shows no longer have smart resume when I record them. Why is this?  I went in and turned it off then on again.

Question

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Updated 

2 years ago

150

2

Accepted Solution

seamisthelp

Contributor

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25 Messages

2 years ago

Same for me. It stopped working about two weeks ago.

1

XfinityKrista

Official Employee

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1.5K Messages

Hello @seamisthelp, thank you for taking the time to reach out on social media.  I understand your concern with the smart resume, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
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2 years ago

0

XfinityRaul

Official Employee

 • 

1.9K Messages

2 years ago

Good morning, @SuzyQ2310. I'm sorry to hear the smart resume didn't work on the shows you had recorded. Just in case you weren't aware, the smart resume is not available with all programs. Were these programs you recorded on an HD or SD channel?

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