Visitor
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3 Messages
Last watched function
Recently my last watch function is defaulting to the lower definition channel example it’s says 809 then when I click on it for last watched it will take me to channel 9 the lower def of 809 any ideas of why this just started I am using the rocu Streaming
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
All,
We sincerely apologize for the inconvenience that you are experiencing. Occasionally after firmware updates to our Xfinity Stream Beta App on Roku, the app can change some to of the settings you may have already configured. To change these settings so the device automatically tunes to the highest resolution possible, follow the directions below.
A Format option located in the Settings menu will allow you to automatically tune to the High Definition (HD) version of a live TV channel if you select the Standard Definition (SD) version.
The HD Preferred option is selected by default. Selection of All Available Formats will tune to the SD or HD format of the channel that is selected.
For additional information about our Xfinity Stream Beta App on Roku, we recommend reviewing this article: https://www.xfinity.com/support/articles/navigating-roku-app
Please let us know if you continue to experience any issues after attempting these steps. Thanks.
(edited)
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kgod
Regular Visitor
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4 Messages
3 years ago
I'm having the same issue with the Last Watched function. This is very annoying. The only workaround is to select channels directly from the guide which is time consuming. Please fix this.
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djmars23
New Poster
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3 Messages
3 years ago
I have same issue. It seems issue happened after their latest version.
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jmodrak1
Visitor
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1 Message
3 years ago
Double checked my settings and "HD Preferred" is selected. This still defaults to the SD channel when using the "Last Watched" function.
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user_ccb385
Visitor
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3 Messages
3 years ago
I went to the Comcast store about this issue they had no idea didn’t know what the last watch function was so I went on line and chatted with a virtual agent I’ve done everything checking the HD box restarting etc. nothing has worked yet I did find out if I click on a low def channel on the last watched it will take me to the HD 1000 series channels but you have to click on a low def channel to get to a HD one it’s just screwed up when they updated the Home Screen something must of happened please if xfinity is listening fix this it is so annoying and football is starting 😆
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user_678f91
Visitor
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2 Messages
3 years ago
I did the opposite. Selected all available formats. Closed app. Opened app and now last watched works like it’s supposed to.
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overpayinginPA
Visitor
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3 Messages
3 years ago
Yep that did it. Hopefully Xfinity will fix it.
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