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Trade-In Scam
I have been an XM customer for several years now. I had two lines with iPhone 12 Pros. I received a trade-in offer of $700 applied over 2 years toward a phone upgrade. I took the upgrade offer and mailed in both phones. The first phone was shipped, received, accepted and is being credited toward my
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Plan
scam calls
I received multiple scam calls from number [Edited: "Invalid Phone Number"] claiming to be xfinity. Has xfinity had a data breech? The scam caller is claiming to offer a promotion where a user would pay for 18 months upfront to the scammer.
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Customer Service
Scam!!!!
Same thing here with the "free" phone scam. Don't fall for it. I'm still stuck with this situation since Oct. 2024. No one seems to be able to help but they are very quick at getting my money monthly.
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Devices
I was scammed
I was scammed from this phone number [Removed Possible Scam Phone Number] I called my utility company to pay my bill and they told me to charge coming from Comcast now chime bank didn't investigation and they will not give me my money back they found no error and Xfinity won't give me my my money b
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Billing
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Scam on xfinity chat?
Quick question -- I was trying to use the xfinity live chat to solve an issue with account activation, and rather than solving my problem, the representative attempted to run what appeared to be a social security scam on me. Can anything be done about this? Thanks.
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Customer Service
Target scam
Attempted to scam through a partner ship with target abs wanted to pay $720 upfront with gift cards within 3 hours.
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Customer Service
@user_0ee65f They only thing I received was the run around by some guy with a heavy foreign accent. All he did was keep telling me it was something I was doing. I told him that the hundreds of people complaining on this forum of EXACTLY the same i
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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NO updates
In 97225. No Internet for 9 days! No update on site. No update in app. No update on the phone. MAKE COMCAST A UTILITY SO THEY HAVE TO SUPPORT THEIR CLIENTS FAIRLY!!
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Customer Service
Target scam
I fell for the Target scam. I’m not going to even bother writing it out since literally dozens of people have posted on here about the same scam. So how come Xfinity told me blatantly that this had nothing to do with them compromising my data when it clearly had everything to do with it and it’s a m
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Customer Service
Scam Call
I received a voicemail from someone stating they were an Xfinity agent. I called the number back and they told me that my promotion was ending in 24 hours and that in order to keep my promotion, if have to pay 8 months in advance $400. I knew something was off and decided to call Xfinity directly. T
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Customer Service
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email scams
Recieved an email. Header was Comcast 7463. The email identified me as the sender. How is this possible ?Then a couple of days ago my wife received a phone call from a person stating to be a comcast employee and that the security updates sent by comcast for my router were not uploading. That I neede
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Scam texts
I always report them to 7726 ! but that’s for Verizon. Does xfinity mobile have a way to report these scam texts or emails?
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Network
Scam call?
I've received a call from a number 1 [Edited: "Scam Phone Number"] saying that my 50 percent discount is live on monthly bill, but it's not locked in and to call back number on caller ID to secure savings. Is this real?
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Customer Service
Possible scam
I received a call from comcast from this number, [Edited: scam number], stating my 50% off is over and if i don't call back I will be charged doubled. Anne
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Customer Service
I watch scams
Called for trouble with home internet and all the texting tech support wanted to do was to send me these too junk watches and lie to me to scam me , now I gotta send back watches lots of phone calls , all support are scams no help , internet never got fixed , 14 years with Xfinity shame shame
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Plan
SCAM
Once you select your internet package they will change it to a higher package. They did it to me twice. Customer service called me a liar and said I switched my services. But then ended up refunding me once they realized what THEY did. When I canceled and returned my equipment they charged me for 2
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Customer Service
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Email scams
Every time I pay my bill whether it be Xfinity mobile or Xfinity tv I receive a scam email telling me there is something wrong with my payment whether it be declined or expired etc I want to know how they know when my bill is being paid and also bring this to your attention because how many people a
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Customer Service
Scam
[Edited: "Personal Information"] Xfinity trying scam people into forcing them to purchasing their phones is unreal!!!!! I move in the area where Xfinity is one of my options I chose for internet services because my existing provider doesn't cover this area, while on the end of the call the Xfinit
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Customer Service
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Scam with router
I had the same experience with someone identifying from Xfinity telling me the security updates were not going through. Gave me a code to place on my computer. When i told him i would take my modem into the store he hung up. Now i will not do anything through the phone with Xfinity not knowing if it
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Customer Service
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Scammed by xfinity
I just found out that Xfinity Engages in Deceptive Practices the hard way. They offered me a unbelievable price on Internet, Landline, and Two unlimited mobile lines for a $122 per month. It was a straight up bait and switch scam. I guess I'm going to file a complaint with the FCC and The State AG.
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Customer Service