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user_bndw3y
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Saturday, February 15th, 2025 3:38 AM

Target scam

I fell for the Target scam. I’m not going to even bother writing it out since literally dozens of people have posted on here about the same scam. So how come Xfinity told me blatantly that this had nothing to do with them compromising my data when it clearly had everything to do with it and it’s a massively widespread issue amongst Xfinity customers? What are you doing to fix this issue, Xfinity?!!

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3 days ago

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EG

Expert

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108.6K Messages

7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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2.3K Messages

7 days ago

 

user_bndw3yWe completely understand your frustration, and we take scams and security concerns very seriously. Scammers are constantly evolving their tactics, and while Xfinity itself hasn’t been compromised, we know that phishing scams are a widespread issue targeting many customers across various providers.

 

We’re actively working to educate and protect customers by monitoring for threats and enhancing security measures. If you haven’t already, we highly recommend:

  1. Changing your Xfinity account password and enabling two-factor authentication for added security.
  2. Reporting the scam to reportphishing@xfinity.com so our security team can investigate.
  3. Checking for unauthorized activity on your account and securing any linked personal information.

We know how frustrating this is, and we’re here to help. Let us know if you have additional questions or concerns. 

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user_bndw3y

3 Messages

This is a lie. Xfinity’s data WAS compromised a year ago. That’s a FACT. And the fact that this scam has been repeated at least dozens of times as mentioned ON THIS FORUM (so hundreds or even thousands of times not posted here) proves it’s NOT an isolated incident. And the fact that the scammers always call with knowledge of account info and always post a payment on the account proves that the scammers are working off compromised account data. Honestly, the fact that you can keep hand-waving this is spectacular. How do you have any customers left? You are a terrible company. Is this why you have to raise your rates this year? Because people are bailing and you’re being sued for the data breach?

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7 days ago

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XfinityMarcus

Official Employee

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1.2K Messages

user_bndw3y your frustration is completely understandable after being subjected to the social engineering attempts to take advantage of you. Going forward, the best way to prevent this issue from occurring is to help our Security Team by sharing details of your experience. You can do so using the email address shared in the previous reply.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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