1 Message
SCAM
Once you select your internet package they will change it to a higher package. They did it to me twice. Customer service called me a liar and said I switched my services. But then ended up refunding me once they realized what THEY did. When I canceled and returned my equipment they charged me for 2 more months. Called customer service and was called a liar on the phone again and told to get security footage of me returning the equipment at the UPS store to prove when I cancelled. EXUSE ME WHAT?! Absolute scam artist. Do not waste your money with this company
XfinityFrank
Official Employee
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1.3K Messages
1 month ago
Hi there, @user_xw508n! Thanks for reaching out to us here on the Community Forum! Sounds like you had a bad experience, and that is not what we want for you! If there are any pending issues that need to be resolved, we would be happy to work with you on a solution! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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