Scam on xfinity chat?

Quick question -- I was trying to use the xfinity live chat to solve an issue with account activation, and rather than solving my problem, the representative attempted to run what appeared to be a social security scam on me. Can anything be done about this? Thanks.

Responses

Accepted Solution

XfinityVictor

Official Employee

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805 Messages

3 months ago

user_drs4aq Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

0

XfinityAldrik

Official Employee

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1.6K Messages

3 months ago

Thank you again for reaching out to us @user_drs4aq! I’m glad we could escalate this feedback to our corporate team and were able to make sure your services were up and running. Have a great rest of your night!

0

Customer Service

user_drs4aq

Scam on xfinity chat?

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