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user_241rt0
1st Topic

2 Messages

Tuesday, March 11th, 2025 6:58 PM

I watch scams

Called for trouble with home internet and all the texting tech support wanted to do was to send me these too junk watches and lie to me to scam me , now I gotta send back watches lots of phone calls , all support are scams no help , internet never got fixed , 14 years with Xfinity shame shame 

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Updated 

1 month ago

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XfinityGabriel

Official Employee

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2.2K Messages

1 month ago

 

user_241rt0, Hi there! Thanks for taking the time to reach out. We appreciate you greatly for your loyalty. I can understand the importance of getting the services fixed without being sent other devices as a consumer myself. This is definitely not the experience we like to hear about. I am sorry to learn about the inconvenience that this has caused you. You've reached the right spot in virtual land. Over social media, we are a team of specialized experts who are dedicated to resolving internet and device returns such as this. We will do everything within our power to rectify this. What we will do from here is work on getting the internet fixed first and then pivot to the return inquiry second. How does this sound?

If you were to run an internet health test like in this link here via the Xfinity app, what results does it pull for you?

 

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user_241rt0

2 Messages

I’m out of town till the 20th . Had to go to staples before I left to print shipping labels because since I took the bad advice from your tech support it will not connect . Also then had to go on a 30 min drive to fed X to mail back the unwanted watches , so at this point all you can do is to help me with internet issue when I get back , two lessons learned NEVER answer call from Xfinity Mobile. And never use your scam tech support 

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1 month ago

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user_y2f5dm

1 Message

1 month ago

I’m having a similar problem. Spoke with an online chat agent to help remove some items on my bill and add a streaming bundle. After 1.5 frustrating hours of going in circles, they convinced me to change my plan to a bundle with a smart watch & stream saver for $190 significantly lower than my current bill. I reluctantly agreed because he told me it would be $223 without the watch. Seemed too good to be true and had him verify it multiple times (took screen shots of the convo). Fast forward 4 days later and I call to follow up on the cable portion of the deal. Rep tells me they have no record of the cable deal and it doesn’t exist. All I did was add a $23.99/mo watch to my mobile. I spend another 1.5hrs today getting passed around trying to cancel the watch. Refusing it from UPS today and looking into switching my cell, cable, & internet to Fios. Beyond frustrated. Also provided my social for the watch. Praying this was a scummy representative and not a scam. 

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_y2f5dm ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience this is causing you, let's get your concerns escalated and addressed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

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  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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1 month ago

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