2 Messages
I watch scams
Called for trouble with home internet and all the texting tech support wanted to do was to send me these too junk watches and lie to me to scam me , now I gotta send back watches lots of phone calls , all support are scams no help , internet never got fixed , 14 years with Xfinity shame shame
XfinityGabriel
Official Employee
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2.2K Messages
20 days ago
If you were to run an internet health test like in this link here via the Xfinity app, what results does it pull for you?
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user_y2f5dm
1 Message
16 days ago
I’m having a similar problem. Spoke with an online chat agent to help remove some items on my bill and add a streaming bundle. After 1.5 frustrating hours of going in circles, they convinced me to change my plan to a bundle with a smart watch & stream saver for $190 significantly lower than my current bill. I reluctantly agreed because he told me it would be $223 without the watch. Seemed too good to be true and had him verify it multiple times (took screen shots of the convo). Fast forward 4 days later and I call to follow up on the cable portion of the deal. Rep tells me they have no record of the cable deal and it doesn’t exist. All I did was add a $23.99/mo watch to my mobile. I spend another 1.5hrs today getting passed around trying to cancel the watch. Refusing it from UPS today and looking into switching my cell, cable, & internet to Fios. Beyond frustrated. Also provided my social for the watch. Praying this was a scummy representative and not a scam.
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