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Thursday, March 20th, 2025 1:59 AM

Scam

[Edited: "Personal Information"]

Xfinity trying scam people into forcing them to purchasing their phones is unreal!!!!! I move in the area where Xfinity is one of my options I chose for internet services because my existing provider doesn't cover this area, while on the end of the call the Xfinity customer rep offers Mobile services with better pricing and all I needed was one of their sims cards to get started with their services and that my device was COMPATIBLE on a recorded line, after giving the lady my IMEI number and she stated my phone was COMPATIBLE and she would send the sim card out to only find out it was to get me in this store asking for help to get my sim activated due to the device not being COMPATIBLE to down load the app for their services....sat in the Connecticut West Hartford store with my autism child while he's losing his patience just to be brushed off by Angel to his large manager for her to brush me back to Angel to tell me that I need to purchase a new phone, So I got upset and Angel couldn't understand my frustration but added more frustration to the situation while retrieving his large manager for her to complain to me how she sat with me for 40 minutes trying to help and now you must be scammed into either financing a new phone or buying one because my device was not compatible. Smh you damn right someone is going to be upset if I just explained how I need the phone importantly to handle my affairs and now I am left mwith no services, no phone, no communication to get my son his rides to therapy's. Yes, I will curse and get loud for those exact reasons. Unreal!!!!!!!!!!

Official Employee

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1.4K Messages

1 month ago

 

user_ksxto1 This isn't the experience we want you or any customer to have, and we appreciate you bringing this to our attention. Plesae use this link https://www.xfinity.com/mobile/byod/compatibility/imei as you can check from there the phone you want to use is compatible or not. Let me know if it is. 

 

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