7 Messages
NO updates
In 97225. No Internet for 9 days! No update on site. No update in app. No update on the phone. MAKE COMCAST A UTILITY SO THEY HAVE TO SUPPORT THEIR CLIENTS FAIRLY!!
7 Messages
In 97225. No Internet for 9 days! No update on site. No update in app. No update on the phone. MAKE COMCAST A UTILITY SO THEY HAVE TO SUPPORT THEIR CLIENTS FAIRLY!!
Accepted Solution
FrustratedGettingAngry
7 Messages
7 months ago
My Internet was restored the same day that I made these posts and Xfinity was unable to provide an update.
Would you please communicate more effectively with your repair crews who should be able to provide a daily update with an estimate of completion?
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XfinityJoe
Official Employee
•
457 Messages
8 months ago
Hi there @FrustratedGettingAngry I apologize for the experience. I would be happy to look into this for you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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XfinityJoe
Official Employee
•
457 Messages
8 months ago
@FrustratedGettingAngry That is not our intent. Anytime there is a service issue, it helps to review the account to gain a complete picture, which can include account-specific information, which should remain private.
The XFINITY Status Center is the best place for updates. You can also request a credit for the downtime in the service center once services are restored. You can access the status center here:
https://www.xfinity.com/support/status
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user_kmqf0s
1 Message
7 months ago
The latest update screwed everything up. I just want to turn on my TV and watch, not have to go through finding my html 2 link to get started
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