Wednesday, September 27th, 2023 4:45 PM

Scam with router

I had the same experience with someone identifying from Xfinity telling me the security updates were not going through. Gave me a code to place on my computer. When i told him i would take my modem into the store he hung up. Now i will not do anything through the phone with Xfinity not knowing if it is a scam.

Official Employee


754 Messages

2 months ago

@user_907cc9 We are sorry to hear that happened to you. We recommend remaining vigilant and being familiar with our process and common sense certainly goes a long way. We would never require anyone to place a code on your computer to do something like that. Please continue to be cautious and if you see something that doesn't make sense, please contact us here so that we can look at your account and go from there. 

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