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This always seems to be the reply. Note that you can see a signal strength or low signal indicator by using the "Comcast Labs" features under Settings. If you enable the "low signal indicator" it will show an indicator in the top right corner beside

yamoinca

 commented 

5 years ago

 to the conversation: 

0

X1 Remote Lag

Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine.The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1

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ACP not credit

ACP credit first time, but didn't credit after 30 days even past my bill due date. Agent told me second time credit may take up to 45 days and they will waiver late fees. I have no way to know ACP status when will credit or no. It is frustrated to see past the due date and not paid. I want to when

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Billing

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New XFI Gateway not showing up in Xfinity app (still shows old gateway as offline)

I'm unable to access the new XFi Gateway through the Xfinity app. The app shows my previous MB8600 is offline even while connected to the new Xfi based WiFi. The 10.0.0.1 admin page when directly connected to the gateway via ethernet cable also does not seem to work. Internet access through the Xfi

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Xfinity App

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@XfinityBenB Your suggestion does not work. NO ONE at Xfinity is able to help. Numerous hours have been wasted trying to unlock a phone that I paid for. The unlock code simply does not work. Here is the error that comes up. "Network unlock request

user_3a88d6

 replied 

4 years ago

 to the conversation: 

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Unlock Motorola 5g Ace

Have been trying over a week to unlock my Motorola phone that I purchased from Xfinity. Hours spent listening to empty promises and even lies about getting phone unlocked from Xfinity agents. Supervisors are no help either. I'm told to wait 24-48 hours for an unlock code but they keep sending the sa

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New Arris Device connected

Recieved notification stating a new Arris device has connected to my network. I don't know what an Arris device is. I doubt it is anything that I own. My Network does not broadcast SSID. The device did not require authentication or credentials. What is an Arris device? Does this present a security r

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Your Home Network

398

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... Is this a legit offer or It's almost certainly a scam. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RECENT&q=scam. The scammers will have a great deal of info, and the calls sound like

BruceW

 replied 

3 years ago

 to the conversation: 

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Did I Get A Scam/Spam Xfinity Sales Call?

This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. The full message was: ”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is quali

Question

Closed

Why does my X1 cable keep going down??

Our x1 cable keeps going down — esp late night / very early morning. Says ‘no outage,’ but seems work is being done somewhere & is becoming a pattern! With the amount of money we spend for our services, the very least Comcast/Xfinity could do is let us know our service is unde

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X1

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Thank you for this information. Does xfinity need coaxial cable for the internal wiring? What kind of coaxial cable? Besides being connected to the centrally located modem/router, does each TV require a separate coaxial wall outlet since they will n

user_840475

 commented 

3 years ago

 to the conversation: 

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5

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New Construction

Hello. I understand that you will respond to me directly from Customer Service in the New Construction department. I need to know what services xfinity provides in establishing an internet/TV streaming connection in our new home. Does my electrician need to install the coaxial cable and where? Does

Question

Closed

I want to record my favorite baseball teams games on mlb extra innings on their channel not opponents channel

My favorite team is St Louis Cardinals on channel 3026. When I set my DVR to record all their games I want them recorded on their channel, 3026, and not on the opponents channel. Most of the time the games get recorded on the opponents channel and not my teams channel. I want to listen to my teams a

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Channels and Programming

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Why is bill pay still not working. I do not want to call the 800 number. I’ve already used your suggestions to troubleshoot and it still does not work.

user_icipma

 commented 

2 months ago

 to the conversation: 

0

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bill pay is not working

I've been trying for 3 days to pay my bill online. I've signed in, requested the code to verify and entered the code.  The system bounces back to verify again.

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Internet not working

Internet not working

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Your Home Network

25

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Internet not working

Internet not working

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Your Home Network

30

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I’m having this issue as well.. resetting, deleting app and reinstalling does not work.. xfinity app is only app I can not stream

user_8165d8

 commented 

3 years ago

 to the conversation: 

0

1

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App error TVAPP-00287 on Roku

I haven't been able to find ANY reference online to this app error. You would think Xfinity would have it in their list or search. Yes, it's TVAPP-00287 . As with many other error codes, it says "Video cannot be played." This started happening off and on a few months ago. I noticed that the app upd

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5g home internet down

Our 5g has not been working since last night. The router is supposedly running fine but the 5g network does not show up.

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Your Home Network

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Accepted Solution

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Return Label Not Makable

A few weeks ago, I got a box from Xfinity of a router that I didn’t even ask for. I called them and they said to get a return label online. 1. I don’t have a printer at home, 2.the return label options are only limited to my current router. I’ve been trying to find the option for the router you s

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Customer Service

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Gotcha! Thank you for the specific example user_6pcfqm. I am pretty savvy with these style browser hiccups. This website Athlon Sports does appear to be asking for a pretty broad array of plugins that gather data from your browsing usage. I included

XfinityThomasB

 replied 

11 months ago

 to the conversation: 

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robot chromebook browser

Persistent problem: We want to make sure it is actually you we are dealing with and not a robot. Why is this verification required? Something about your browser’s behavior has caught our attention. There are various possible explanations for this: You are browsing and clicking at a speed

Question

No, it does not happen with the app. But then the app is using an internet connection, not the same RF frequency that the remote uses.

JohnC

 commented 

4 years ago

 to the conversation: 

0

0

XR15 remote gives error sound when pressing Voice button

I have the XR-15 UQ remote and most of the time it works perfectly.  But around 10% or 20% of the time when I press the voice button it makes an error sound instead of the usual beep to tell you to begin speaking.  The TV will show "Listening" and then after a second, "Press and hold again".   It ma

Question

J

I would like to cancel as well, but I do not see Direct Message and Xfinity Assistant does not help with that as well.

jameslmcdonald

 commented 

2 years ago

 to the conversation: 

0

1

I need to cancel unlimited data

I no longer need unlimited data and I was wondering if I could cancel it after my next bill post to my account?

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Closed

Email Issues

My email does not work. It has no incoming email. I spam is working but not email. This is needd to be fix immediately.

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Email

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Accepted Solution

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Will not unlock phone

Phones have been paid off in full for 6months to a year, will not unlock them. Was told several times that it will be unlocked! Phones should unlock automatically within 48 hrs after paid in full! Terrible business how are they doing their customers this way! Trapping them. I will go to corporate!

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Devices

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