JDJohn's profile

New Poster

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2 Messages

Wed, May 6, 2020 5:00 PM

X1 Remote Lag

Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine.

The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I literally just got an upgrade to an X1 DVR - although it's actually a downgrade because the DVR is the old one with local storage only. I've already tried a reboot, system refresh and checked all my battery connections.

I even had Lag on my old/new XR15 remote. Please assist if you can. I really cannot take a 5+ second delay on this box. I'm going to throw it through a window. LOL

Responses

Rustyben

Expert

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24.1K Messages

1 y ago


@JDJohn wrote:
Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine.

The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I literally just got an upgrade to an X1 DVR - although it's actually a downgrade because the DVR is the old one with local storage only. I've already tried a reboot, system refresh and checked all my battery connections.

I even had Lag on my old/new XR15 remote. Please assist if you can. I really cannot take a 5+ second delay on this box. I'm going to throw it through a window. LOL

your button presses are sent by internet to an Xfinity server that then sends a command(s) to your set top box. Low signal or high noise (or both) cause the information to struggle to communicate. you can use the Xfinity TV remote app on an iphone to actually emulate most of the remote's actions and see how fast the server responds to play/pause/fast-forward/channel up/down etc. It will take some work on the path the cable TV is using to fix the problem. testing with the TV Remote app will verify it is  signal related. the signal issue can be before you residence or at your residence or a combination. 

New Poster

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2 Messages

1 y ago

Hi and thank you for the suggestion to test with the Remote App. I've done just that, and the remote app on my device is just as slow. It's a huge bummer because the way the Xfinity remote works, as you described, is a horrible implementation. I assume it's for voice search and analytics.

Regardless, the laggy lag lag lag lag laaaa..g with Xfinity x1 should be addressed. My speed test from my device is indicating my speed/connection is 400mb/s, and I've tested at 553mb/s as well. That being the case, I'm really stunned that there is any lag at all. I get it, a 1 or 2 second lag is fine - I suppose - but my lag is a whopping 5 seconds! That's unacceptable.

I'm very appreciative of the suggestion, and I hope there's another solution.

New Poster

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1 Message

1 y ago

This always seems to be the reply.

 

Note that you can see a signal strength or low signal indicator by using the "Comcast Labs" features under Settings.

 

If you enable the "low signal indicator" it will show an indicator in the top right corner beside the time temperature.

 

I too have the remote lag issue intermittently happening (even with fresh batteries, even when in same position (distance from dvr) as when the issue does not appear.

 

So far I have not noticed the low signal indicator when the lag is happening.

 

I also did try the system refresh at the time it was happening, and this did not fix the issue.

Visitor

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1 Message

5 m ago

I fixed this issue with a change of my coax cable with a good quality threaded one.  Nothing obvious was wrong with the other one but it seemed like an easy try.  It had been working adequately before but had got progressively worse over a few weeks.

Visitor

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1 Message

3 m ago

Did WE EVER FIGURE OUT WHY? I have a 20 to 40 second delay and sometimes an audio lag.

Visitor

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1 Message

2 m ago

Same here, mine has been freezing up so badly that I've had to unplug it a couple times. It's had this problem since out of the box, and I've done the troubleshooting it recommends. Super disappointed with this 

Regular Visitor

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5 Messages

10 d ago

I have the laggy lag lag laaaag too, but it’s all of a sudden happening in the last few weeks.  I’m using the same equipment, same TVs, same remotes.  Nothing has changed on my end, so the lag/response issue is clearly a Comcast problem because everything worked perfectly on all three of our DVRs and remotes, then it didn’t.  I feel like it’s when AT&T chokes the network because there’s too much traffic.  What’s the scoop?

Official Employee

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305 Messages

Good morning @pammarko and thank you for reaching out to our Digital Care Team on our forums, we are sorry to hear you are experiencing a lag on your cable boxes. What troubleshooting steps have you tried so far? For example, have you tried restarting your cable box? May I also ask what model cable box you are currently using? Are you experiencing any connection issues with your internet as well? Rest assured, our team will do everything we can to help get this fixed. 

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mike8020

Contributor

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15 Messages

See my reply to DarinP1965 below.

Regular Visitor

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5 Messages

9 d ago

I have noticed a 5 second lag when moving around the X1 interface. It just started in the last few days. It’s almost as bad as dial-up internet. My internet speed is over 1 gig. This is so annoying. I’ve restarted the box several times.

mike8020

Contributor

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15 Messages

@DarinP1965 I am also experiencing similar lags re TV service in recent days when using the "last" button on my remote or the "xfinity" button on my remote.  Very annoying.  No change in my equipment and no lags with my computer's internet service (600 mbs).  I fully restart my boxes every day, but the problem persists.  The boxes are models XG-2v2 (one is -P, one is -S) and both have been working well for several years up until this very recent lag issue.  Perhaps a problem with a recent Xfinity software update?

mike8020

Contributor

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15 Messages

To clarify my comments above:  I have two main boxes with two main TVs in separate rooms and two Comcast remotes.  Battery levels in both remotes are fine.  I am also experiencing lags when using the "guide" function.  Similar lag issues with both TVs and remotes.  And I should have said I fully power down my boxes every day; not fully unplug and restart/reload Xfinity software, although I tried that once recently, but the problem remains.

(edited)

Visitor

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1 Message

7 d ago

Happening at my house and a clients I just setup with brand new X1 hardware yesterday.  

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