Visitor
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1 Message
ACP not credit
ACP credit first time, but didn't credit after 30 days even past my bill due date. Agent told me second time credit may take up to 45 days and they will waiver late fees. I have no way to know ACP status when will credit or no. It is frustrated to see past the due date and not paid. I want to when is the ACP credit day. At least keep date ACP process. I only knew I got approved and credit first time, then no update at all. I have to keep check with live agents to get more information. Tried to do it.
Accepted Solution
CCAlicia
Contributor
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250 Messages
2 years ago
Hi @user_52ddd3 Thank you for taking the time to reach out to us through Xfintiy forums! Oh no! How concerning!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_3b0ee3
Visitor
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2 Messages
2 years ago
xfinity [Edited: "Language"]- they offer no help with ACP credit.
(edited)
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