strykerzr350's profile

Contributor

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145 Messages

Wednesday, November 23rd, 2022 8:30 PM

Closed

I need to cancel unlimited data

I no longer need unlimited data and I was wondering if I could cancel it after my next bill post to my account?

Accepted Solution

Valued Contributor

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406 Messages

2 years ago

Thank you for contacting us on the forums, @strykerzr350! We can definitely remove unlimited data from your account at any time. If you would like to schedule its removal now, we can do it! We'd need a little more detailed information, of course, and we wouldn't ask for it on a public post. You can send us a direct message to get started! 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

Contributor

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145 Messages

2 years ago

Resolved, I chatted with an agent over this.

Visitor

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2 Messages

2 years ago

I would like to cancel as well, but I do not see Direct Message and Xfinity Assistant does not help with that as well. 

Expert

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31K Messages

@jameslmcdonald​ 

Please start your own thread about this.  And remember, you need to be asked personally to send a DM, doing so otherwise is a violation of the Guidelines and the Acceptable Use Policy.  😉

Thanks!

Closing this old thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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