Visitor
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11 Messages
New Construction
Hello. I understand that you will respond to me directly from Customer Service in the New Construction department. I need to know what services xfinity provides in establishing an internet/TV streaming connection in our new home. Does my electrician need to install the coaxial cable and where? Does your technical department install our coaxial cable in the walls and at what cost? Do you install after the house is completely built? Thank you and I would appreciate your timely response. *Removed Personally identifiable information*
CCAbbie
Problem Solver
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1.4K Messages
3 years ago
@user_840475 Hello and thank you for taking the time to reach out to us! We would generally run wiring to the outside of the home. Any internal wiring would need to be wired by an electrician, and you would just want it set up wherever you will want the modem/ tv box. We recommend that the modem is set up in a central location. The tech would be able to assist with install and make sure services are working well. Assuming we do service your new location, a tech appointment to install is generally about $100 unless we are running a different promotion.
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user_840475
Visitor
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11 Messages
3 years ago
Thank you for this information.
Does xfinity need coaxial cable for the internal wiring? What kind of coaxial cable? Besides being connected to the centrally located modem/router, does each TV require a separate coaxial wall outlet since they will not be directly connected to the modem? We are using Roku TVs for streaming and would like the option to watch live TV as well. We wish to have good streaming connectivity so the signal does not drop or never gets picked up to connect with Netflix, for example. Does the desktop computer need a coaxial wall outlet connection for best connectivity and speed or does it require ethernet cable? We will have one desktop for googling and email as well as one laptop. Those are our electronic needs. We will not have a 'smart' house except for smart tv.
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user_840475
Visitor
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11 Messages
3 years ago
Abbie, You have been just great with your customer service and especially with your patience in providing me with thorough information. Take good care till next time! Anne
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