2 Messages
Return Label Not Makable
A few weeks ago, I got a box from Xfinity of a router that I didn’t even ask for. I called them and they said to get a return label online.
1. I don’t have a printer at home,
2.the return label options are only limited to my current router. I’ve been trying to find the option for the router you sent me for weeks, but to no dismay.
3. I do not have a car so I am unable to transport the router back to Xfinity (3 miles away from my house!)
4: they said that they will start charging me if I don’t return it soon (even though it’s not activated).
What should I do?
Accepted Solution
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@user_6695bf Good morning! Thank you for taking the time to reach out for assistance, and bring this to our attention. The Community Forums Team is here to assist you in returning the shipment you received. Yes, we do have a partnership with UPS on equipment returns, we also have some other options available in the event that option doesn't work for our customers. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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