2 Messages
bill pay is not working
I've been trying for 3 days to pay my bill online. I've signed in, requested the code to verify and entered the code. The system bounces back to verify again.
2 Messages
I've been trying for 3 days to pay my bill online. I've signed in, requested the code to verify and entered the code. The system bounces back to verify again.
XfinityAirelle
Official Employee
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2.1K Messages
20 days ago
@user_dhpbbn Hi there! We are sorry to hear that you are having issues paying your bill online. We understand how important it is to get this resolved. Our awesome team is happy to help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_bdby9t
2 Messages
19 days ago
I have the same issue. Did they help?
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user_m6zvis
7 Messages
18 days ago
I've had the same problem for days trying to pay my bill online (via my computer browsers, all 3 of them) ! I've called twice and also did an online chat. NO ONE seems to get it, or they are just avoiding the problem. I can't get anyone to help. I even tried downloading the app on my cell, but that came up with the same error messages, so I uninstalled the app. I don't want to pay my bill over the phone with an agent or an automated system. Have no idea how to reach the right people to get their website working. Very frustrating, especially since they are an internet provider, besides a cable company, that is suppose to be technologically advanced.
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user_bdby9t
2 Messages
18 days ago
I tried several times yesterday, and in the end, I just decided to log out and log back in and tried again. Very slow, but it worked, and I was able to pay online.
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user_ssa0oc
5 Messages
15 days ago
Isn't working for me, either
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user_z4w1t5
1 Message
15 days ago
I get an error when I click make a payment
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user_jfrqq9
1 Message
13 days ago
It is still not working. I was on the phone 45min and they could not figure it out. They said they will call me back to try and resolve. I don't use a cell phone for apps and I don't want to pay on the phone either. I pay on my computer and have for years. Hopefully they can remedy this because now my bill is late.
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Anon1162327
Not applicable
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2 Messages
9 days ago
It’s November 12th and I am on day 4 of not being able to pay my bill through comcast website. Tried clearing cache, different browsers,different computers and devices but Every time I press the pay your bill button, I get a something went wrong reload button message. Press reload still get error message at every turn. Spoke to 2 Xfinity support on phone this morning about issue. The first person could not seem to comprehend there is a technical issue with the website on their end, she reset my box (which had nothing to do with the issue. Emailed me link to new app on both computer and my phone, still got error reload message, I finally gave up on her she appeared to be clueless to the problem at hand. Called back and second person seemed to understand my problem, tried a few things, nothing worked and did tell me it is a problem on their end and I will have to wait to get it fixed. They wanted me to go to a store to pay my bill, but I explained to them that I cannot go anywhere outside of my house right now because I’m waiting on a hip surgery and I’m disabled. I can’t get around right now. So now I have to wait till it’s fixed and my bill is late. This has been going on too long for it be acceptable, don’t introduce the new system. If it’s not working fully, at least they should’ve kept the old one for a back up until they got this one fixed. Now I’m stuck with my bill late and unable to pay my bill by no fault of my own. When is this going to be fixed?
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user_m6i0yr
1 Message
6 days ago
When are yall just going to fix the issue? No one wants to sit on the phone all day just to pay a bill. Never had this problem with the My Account app, but can clearly see there’s a problem with the Xfinity app but doing nothing to just fix it..
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user_qd3uda
1 Message
6 days ago
same here , can't log in to billing....
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user_4239oy
1 Message
3 days ago
I have been unable to pay via the xfinity app(error 404 code) for months and when I attempt to go through the browser I get the same message. It is insane tgat this has not been fixed.
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user_ny0p6a
1 Message
2 days ago
I am another unsatisfied user that can not pay their bill online as of 11-19-24 6:02AM PST. Displays an error and tried to log me off.
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user_mipzqc
1 Message
2 days ago
Just another person who cannot pay their cable bill. Been trying for 3 days and cannot get in from my PC. It always worked before.
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user_1433ac
Visitor
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4 Messages
1 day ago
Can't pay either. This is nuts!!!
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