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Friday, November 1st, 2024 4:50 PM

bill pay is not working

I've been trying for 3 days to pay my bill online.  I've signed in, requested the code to verify and entered the code.  The system bounces back to verify again.

Official Employee

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2.1K Messages

11 days ago

@user_dhpbbn Hi there! We are sorry to hear that you are having issues paying your bill online. We understand how important it is to get this resolved. Our awesome team is happy to help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

2 Messages

10 days ago

I have the same issue. Did they help?

Official Employee

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916 Messages

 

user_bdby9t Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

Same issue!  Tried to pay as always through My Account but no longer used, so had bank dsnd check 10-24=-2024. Got late notice today./  Unable go get a human. Why discontinue My Account if you are not reedy to make new system functional?

2 Messages

@user_bdby9t​  No.  Poor customer service, as usual.

7 Messages

9 days ago

I've had the same problem for days trying to pay my bill online (via my computer browsers, all 3 of them) !  I've called twice and also did an online chat.  NO ONE seems to get it, or they are just avoiding the problem.  I can't get anyone to help.  I even tried downloading the app on my cell, but that came up with the same error messages, so I uninstalled the app.  I don't want to pay my bill over the phone with an agent or an automated system.  Have no idea how to reach the right people to get their website working.  Very frustrating, especially since they are an internet provider, besides a cable company, that is suppose to be technologically advanced.  

Official Employee

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1.2K Messages

Hello user_m6zvis thank you for taking the time to reach out and letting us know about your experience. We are happy to help with troubleshooting on the website, however, to pay your bill our main number at 1-800-XFINITY(934-6489) is still a valid option, and can provide a summary of all charges if you have questions. You can also reach us there for 1-1 service. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

@XfinityAlfonso​ It is not an option to pay by phone anymore. Hasn't been an option for quite a while.

7 Messages

@XfinityAlfonso​  It IS Xfinity that has a problem.  It's not a customer's web browser or what devices they are using. such as the Xfinity app on a cell phone. IT IS XFINITY that needs to fix this problem with their ONLINE BILL PAY!

2 Messages

9 days ago

I tried several times yesterday, and in the end, I just decided to log out and log back in and tried again. Very slow, but it worked, and I was able to pay online. 

Official Employee

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1.3K Messages

@user_bdby9t We are glad to hear it worked. Thanks for the update.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

Hasn't worked yet for me.  Tried 3 different browsers plus the app.  Error messages are the only thing I get.  

Official Employee

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2K Messages

Hello, @user_m6zvis 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

I can't pay bill on line either, it always says "this isn't working right now"

5 Messages

6 days ago

Isn't working for me, either

1 Message

6 days ago

I get an error when I click make a payment 

Official Employee

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1.4K Messages

Hello, @user_z4w1t5  the most common resolution to this issue is to clear cache, cookies, and try a different browser if unresolved. Definitely check your browser extensions as well. After this try another device if possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

4 days ago

It is still not working. I was on the phone 45min and they could not figure it out. They said they will call me back to try and resolve. I don't use a cell phone for apps and I don't want to pay on the phone either. I pay on my computer and have for years. Hopefully they can remedy this because now my bill is late.

Official Employee

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894 Messages

Hey there, user_jfrqq9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with attempting to pay your bill. Can you attempt to access it when in incognito on the browser?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

@user_jfrqq9​ No one at Xfinity is trying to fix this problem.  I was on the phone for 3 days straight, plus using their online chat at least 3 times as well.  They DO NOT listen to their customers.  Online Bill Pay not only doesn't work on any web browsers on my computer, but their app on my cell phone doesn't work either.  I'm thinking of getting a hold of a local TV station in Seattle, since I live in Washington State.  Maybe even the Attorney General's office.  This is ridiculous for sure!

Official Employee

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2.5K Messages

Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

@user_jfrqq9​ In spite of them saying you can still pay by phone, you can't. I tried. I've tried many times. It isn't that phone payment is broken, they specifically say in their recording that they don't allow phone payments anymore. So even if you did want to pay by phone, you can't.

Official Employee

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1.3K Messages

Hey there, @user_xwc4c0! Thanks for leaving a comment with this feedback and your payment concerns. We do have an article for How to Pay Your Bill Using Comcast's Automated Phone System, but if you're running into any trouble, or you feel that this information is inaccurate or needing to be updated, please provide feedback under "Was this page helpful?" near the bottom. For other ways to pay your bill, please see this article. And let us know if that helps! Our team is awesome to work with, so you've come to the right place. We'll do everything we can to provide you with the latest information, and troubleshoot any issues you may run into.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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