bill pay is not working

Why won't your payment function take my payment

user_mkn88z have you tried clearing cache, cookies, and using different browsers to test things out. This has resolved the issue for many customers. 

Same issue!  Tried to pay as always through My Account but no longer used, so had bank dsnd check 10-24=-2024. Got late notice today./  Unable go get a human. Why discontinue My Account if you are not reedy to make new system functional?

@user_bdby9t​  No.  Poor customer service, as usual.

Hello user_m6zvis thank you for taking the time to reach out and letting us know about your experience. We are happy to help with troubleshooting on the website, however, to pay your bill our main number at 1-800-XFINITY(934-6489) is still a valid option, and can provide a summary of all charges if you have questions. You can also reach us there for 1-1 service. 

@XfinityAlfonso​ It is not an option to pay by phone anymore. Hasn't been an option for quite a while.

@XfinityAlfonso​  It IS Xfinity that has a problem.  It's not a customer's web browser or what devices they are using. such as the Xfinity app on a cell phone. IT IS XFINITY that needs to fix this problem with their ONLINE BILL PAY!

@user_bdby9t We are glad to hear it worked. Thanks for the update.

Hasn't worked yet for me.  Tried 3 different browsers plus the app.  Error messages are the only thing I get.  

Hello, @user_m6zvis 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I can't pay bill on line either, it always says "this isn't working right now"

Hello, @user_z4w1t5  the most common resolution to this issue is to clear cache, cookies, and try a different browser if unresolved. Definitely check your browser extensions as well. After this try another device if possible.

Hey there, user_jfrqq9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with attempting to pay your bill. Can you attempt to access it when in incognito on the browser?

@user_jfrqq9​ No one at Xfinity is trying to fix this problem.  I was on the phone for 3 days straight, plus using their online chat at least 3 times as well.  They DO NOT listen to their customers.  Online Bill Pay not only doesn't work on any web browsers on my computer, but their app on my cell phone doesn't work either.  I'm thinking of getting a hold of a local TV station in Seattle, since I live in Washington State.  Maybe even the Attorney General's office.  This is ridiculous for sure!

Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

@user_jfrqq9​ In spite of them saying you can still pay by phone, you can't. I tried. I've tried many times. It isn't that phone payment is broken, they specifically say in their recording that they don't allow phone payments anymore. So even if you did want to pay by phone, you can't.

Hey there, @user_xwc4c0! Thanks for leaving a comment with this feedback and your payment concerns. We do have an article for How to Pay Your Bill Using Comcast's Automated Phone System, but if you're running into any trouble, or you feel that this information is inaccurate or needing to be updated, please provide feedback under "Was this page helpful?" near the bottom. For other ways to pay your bill, please see this article. And let us know if that helps! Our team is awesome to work with, so you've come to the right place. We'll do everything we can to provide you with the latest information, and troubleshoot any issues you may run into.

Hey, Anon1162327! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into when it comes to trying to pay your bill online. We also appreciate everything you have tried this far to get around the issues. Can you let us know if you have tried to use an incognito window (chrome browser) or a Private Browser window (Firefox) and see if you run into that same issue? These browser modes should disable cache/cookies and extensions that could be interfering with the page loading.

Hey there, user_qd3uda, thanks for reaching out through Xfinity Forums regarding your Xfinity app. We want to ensure you can use our app to make a payment. I know I use the app to manage all of my account needs as it is so convenient. I know it would be frustrating if it wasn't working. I am here to help! Have you tried accessing the app on another device? Have you tried uninstalling and reinstalling the app? Are there any other troubleshooting steps you have tried?

Xfinity you need to listen to these individuals. I have been unable to pay my bill personally for two days.  The problem is not ours, the problem is yours.  Many people do not want an automated app for payments, and they certainly do not wish to go inside a store and waste their precious day.  I am a 40 year Comcast customer and I am so disgruntled I am seriously looking at other options in my area.  Your rates are exorbitant and your service is zero.  Please take heed of all of these complaints. Otherwise you will lose the remaining cable customers you have

Hi @user_ka9ztb Thank you for reaching out on the Xfinity Community Forums. Thank you for sharing your experience with paying your bill. Once you are logged in, can you check and see if you have two-factor authentication on, if it is not on please select an option you can use. Clear your cache and cookies and then attempt the payment again. Please let us know if this works for you. 

Hi @user_1433ac Thank you for reaching out on the Xfinity Community Forums. Thank you for sharing your experience with paying your bill. Once you are logged in, can you check and see if you have two-factor authentication on, if it is not on please select an option you can use. Clear your cache and cookies and then attempt the payment again. Please let us know if this works for you.