2 Messages
bill pay is not working
I've been trying for 3 days to pay my bill online. I've signed in, requested the code to verify and entered the code. The system bounces back to verify again.
2 Messages
I've been trying for 3 days to pay my bill online. I've signed in, requested the code to verify and entered the code. The system bounces back to verify again.
XfinityAirelle
Official Employee
•
2.1K Messages
11 days ago
@user_dhpbbn Hi there! We are sorry to hear that you are having issues paying your bill online. We understand how important it is to get this resolved. Our awesome team is happy to help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_bdby9t
2 Messages
10 days ago
I have the same issue. Did they help?
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user_m6zvis
7 Messages
9 days ago
I've had the same problem for days trying to pay my bill online (via my computer browsers, all 3 of them) ! I've called twice and also did an online chat. NO ONE seems to get it, or they are just avoiding the problem. I can't get anyone to help. I even tried downloading the app on my cell, but that came up with the same error messages, so I uninstalled the app. I don't want to pay my bill over the phone with an agent or an automated system. Have no idea how to reach the right people to get their website working. Very frustrating, especially since they are an internet provider, besides a cable company, that is suppose to be technologically advanced.
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user_bdby9t
2 Messages
9 days ago
I tried several times yesterday, and in the end, I just decided to log out and log back in and tried again. Very slow, but it worked, and I was able to pay online.
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user_ssa0oc
5 Messages
6 days ago
Isn't working for me, either
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user_z4w1t5
1 Message
6 days ago
I get an error when I click make a payment
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user_jfrqq9
1 Message
4 days ago
It is still not working. I was on the phone 45min and they could not figure it out. They said they will call me back to try and resolve. I don't use a cell phone for apps and I don't want to pay on the phone either. I pay on my computer and have for years. Hopefully they can remedy this because now my bill is late.
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