U

Visitor

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11 Messages

Tuesday, May 10th, 2022 10:51 PM

Closed

New Construction

Hello. I understand that you will respond to me directly from Customer Service in the New Construction department. I need to know what services xfinity provides in establishing an internet/TV streaming connection in our new home. Does my electrician need to install the coaxial cable and where? Does your technical department install our coaxial cable in the walls and at what cost? Do you install after the house is completely built? Thank you and I would appreciate your timely response.  *Removed Personally identifiable information*

Problem Solver

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1.4K Messages

3 years ago

@user_840475 Hello and thank you for taking the time to reach out to us! We would generally run wiring to the outside of the home. Any internal wiring would need to be wired by an electrician, and you would just want it set up wherever you will want the modem/ tv box. We recommend that the modem is set up in a central location. The tech would be able to assist with install and make sure services are working well. Assuming we do service your new location, a tech appointment to install is generally about $100 unless we are running a different promotion. 

Visitor

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11 Messages

3 years ago

Thank you for this information.

Does xfinity need coaxial cable for the internal wiring? What kind of coaxial cable? Besides being connected to the centrally located modem/router, does each TV require a separate coaxial wall outlet since they will not be directly connected to the modem? We are using Roku TVs for streaming and would like the option to watch live TV as well. We wish to have good streaming connectivity so the signal does not drop or never gets picked up to connect with Netflix, for example. Does the desktop computer need a coaxial wall outlet connection for best connectivity and speed or does it require ethernet cable? We will have one desktop for googling and email as well as one laptop. Those are our electronic needs. We will not have a 'smart' house except for smart tv.

Problem Solver

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1.4K Messages

I wouldn't be able to tell you what type of cable you would need to install, but I would imagine your electrician would be able to let you know. We have wireless TV boxes available, and also to offer our stream app that is compatible with Roku devices, so if you want to use that, there would be no need for coaxial cables on additional outlets. If your main TV box and modem will be in the same area, only one coaxial outlet would be needed, we can use a splitter in the area. You would need to have an ethernet connection for your desktop if you don't want to use the Wi-Fi connection. 

I no longer work for Comcast.

Visitor

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11 Messages

If I understand you correctly, I should place a 'run' of ethernet cable to the location of the desktop if I don't want to just use the Wi-Fi Connection, right?

If the main TV is connected directly to the modem, I would need just the one coaxial outlet for the modem box, right?

When you speak of wireless TV boxes, do you mean the Flex boxes? 

If I want the best connection for a TV in the bedroom or the den, would I have a coaxial outlet for each TV to be 'hardwired'? I'm not familiar with a splitter.

I have heard of your xFi Pod Extenders. Could I use one of those for the TVs in the other bedrooms for better connectivity or is that the same thing as the Flex? 

Can we use the xFi Pod for the desktop?

If I use a wifi extender with an ethernet port, can I plug the extender into the wall outlet and boost the wireless internet connection between the desktop and extender?

I really appreciate your guidance as I am trying to educate myself (I'm a 'mature' person so I didn't grow up with this technology and honestly, it is difficult for me to keep up!)

Problem Solver

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1.4K Messages

Yes, you would want to run the ethernet cable from the modem location to wherever your desktop would be. 

 

The main TV box would need its own coaxial connection, so it wouldn't be connected TO the modmem, but we can have a coax splitter in that location insead of 2 coax outlets. Does that make sense? 

 

The wireless TV boxes are similar to flex (its basically the same box), but they give you the option for live TV because they connect to the main cable box in the house, and the remote is different. 

 

The wireless boxes provide a good connection as long as the signal is strong in your home. If your house is large, or has dead spots, a coax connection may be better. 

 

Yes your knowledge on the xfi extender is correct, you can do all of the above!

 

I am happy to answer all of your questions! I know it can be a lot!  

I no longer work for Comcast.

Visitor

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11 Messages

Sooo, I could have the one run of coaxial cable that the modem requires and place the box centrally located in an as open space as I can. I can connect a landline phone to this modem, if I desire. 

I want to connect the living room TV so we can watch live TV on that device. What wall outlet do I need for that to happen? What wall outlet is required for the 'main cable box'? Where do you locate the main cable box? Does it function for just one device? Is the 'wireless TV box' also called Xfinity X1?

Can I use the wireless TV box on one TV and the Flex on another? 

Can I use the xfi extender for my desktop to improve the connectivity? What is the advantage of running an ethernet line to the desktop only?

Thanks again!

n I use the 

Problem Solver

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1.4K Messages

Correct, if you want a phone line with us, you would connect to it via the modem.

 

You would need a coaxial connection on the 'main box' if you want live TV. The other TV boxes in the home can be either our wireless TV boxes, or smaller coax connected boxes. You are not able to mix our Flex service with our other TV service. Flex is nice if you like to stream and don't have a need for live TV. If you want live TV, you would want to go with our more traditional TV package, which would be our X1 boxes which includes the wireless option.

 

The Xfi pod does have an ethernet connection if you want to connect to that in place of running an ethernet cable to the desktop. It really just depends on what you are using the internet service for. Most people are content with just a wireless connection, but if you want an ethernet connection, those are the options on how you can make it happen.

 

Please let me know if I can answer any more questions! 

I no longer work for Comcast.

Visitor

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11 Messages

3 years ago

Abbie, You have been just great with your customer service and especially with your patience in providing me with thorough information. Take good care till next time! Anne

Problem Solver

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1.4K Messages

I am glad I was able to help! If you would like me to look at your new address  to see if it is serviceable, or even open a request for servicability, please let me know! I would be happy to help with that! 

I no longer work for Comcast.

Problem Solver

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729 Messages

@

user_840475 I would suggest deleting this and sending us a DM with the address. We don't want someone taking advantage of your personal info! 

 

I no longer work for Comcast.

Visitor

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11 Messages

How do I send a direct message?

Visitor

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11 Messages

@XfinityAbbie​ 

Can you confirm that this is the way I would send you a DM? Thanks, Anne

Official Employee

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1.2K Messages

Hey there @user_840475! Here are directions on how to send a private message;

 

  1. Sign in to the community.
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  3. Click New Message.
  4. Enter the recipient's name in the Send to
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  6. Type the reply in the Message Body
  7. Click Send Message.
  8. You can look for the messages you've sent in the Sent tab.

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