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@nycnftm2023 wrote: Figured it out 3 days later. *Renew DCHP lease, get new IP FWIW, doing that on a computer that is connected to a combo modem / router gateway device or a stand-alone router will not serve to change one's WAN / public IP address
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I cannot access eBay from my desktop computer connected to Comcast or when my phone is connected via Wi-Fi. in the computer I reset it. I cleared all the cookies. I cleared the cashe started in safe mode none of that worked and on the router I tried rebooting it that didn’t work either
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4K TV - Technical questions, Xfinity frustration
Howdy - First, my Xfinity set up as it currently is:**Internet*** 1Gb speed package* Own my own modem and router (modem is a SB8200, router is a Asus AX88U)**TV*** 3 TVs with Xfinity boxes* Living Room - 4K TV with a XG1v4-A DVR (which already supports 4K, this was news to me today)* Basement - 4K T
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ComcastAbbie, by resetting device do you mean restarting the gateway? Also, in this thread of several people having this issue it seems like this only worked for one person. Is it Comcast's position that this is some sort of coincidence? When this ma
xb7 xFi blocking access on profiles when a downtime schedule created, even though it shouldn't be
Today the wifi on my son's chromebook and PS4 and my daughter's TV stopped working unexpectedly. I checked and my work laptop, my phone, and other devices were fine. As a troubleshooting step, I deleted the "bedtime" downtime profile (set to 11:30pm - 10am) and viola! My son's PS4 and chromebook wer
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I am a Comcast subscriber and I support Comcast's position. I don't want to pay more so some people can watch their favorite football teams. Let them pay extra to do that. It's all about money as the teams that left the Pac-12 know and t
Big 10 Network - Xfinity not carrying all live broadcasts?
We just paid to add the Big 10 Network to our plan. There is a local commercial running here that states that Xfinity is the only provider to not accept the Big 10 expansion offer and will therefore will not be providing all live games that are on the network. The Xfinity guide tonight showed that t
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I did receive communication from Comcast verifying their email system was compromised several months ago. Why did it take several months for me to be notified?? Why did Comcast make it so difficult for me to update my passwords??? Will I be compens
Comcast email accounts hacked
Had multiple issues with Comcast emails accounts. Locked out and unable to login and/or change password. Endless loop of no help. Finally deleted accounts on PC and rebuilt each account. Now getting daily spam, phishing emails directed at only Comcast email accounts. Have Comcast email servers bee
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This is the reason I have a separate modems for phone service and internet. When we moved into our house in 1997 I had a modem installed for both but soon bought my own internet modem for the internet service. I have since changed the internet modem
changed modems and landline wont work
Recently upgraded my modem and from unplugging the phone line in the old one to plugging it in to the new one there is now no service. Why? Have called and wasted tons of time on the phone to no aviail and now I have a ticket number and no one has called back. Frustrating.
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Hi, It fails because comcast's imap servers are not responsive:https://forums.xfinity.com/t5/Email-Web-Browsing/imap-comcast-net-is-not-responsive/td-p/3408495 I've called and tried to get them to understand that i am not a clueless user, but so far
Thunderbird Connects but times out
Thunderbird connects to comcast but times out before receiving any emails. It worked fine this morning. It downloads email from gmail account with no issues but not from my comcast account. I get "Connection to server mail.comcast.net has timed out."
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@XfinityBenjaminM Yeah but it is in Comcast's control to come to the table and actually get this done and NEGOTIATE rather than demand. Shows you how much Comcast cares about their customers' ability to watch regional TV or even put new stations on
Chicago Sports Network
I am EXTREMELY unhappy that Xfinity is not going to carry CHSN Chicago Sports Network. One of the reasons I continue to keep cable is because I can see the Chicago Blackhawks play. You need to make a deal with the Network as I have been on the fence for some time now to cut the cord.
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@geekgirrl There is no 10G service. This is a bunch of clever marketing hoo-ha to try and get subscribers. Or stop them from leaving. They are being deceptive and giving the impression you can get 10G speeds or something. NOT! This speed was only ach
Anyone get the 10G internet service yet? Its "supposed to be" turned on today. lol
Anyone got the 10G service turned on yet? Faster speeds???My speeds are slower than normal today now since they turned on the 10G service. I have the XB7 cable modem. They are sending me the XB8 but its not much better and the XB7 should get at least 1.5Mbps down but its not. I'm getting 650Mbps ma
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@WD19 This is 2024. Email is not cutting edge anymore. I am getting pretty tired of the unreliability of these services. I pay plenty per month for internet service and refuse to waste hours of my life trying to find work arounds for proble
Secondary Email Account Not Working
I have an IMAP email account that has not been working for 3 days. My comcast.net email works, but the secondary account does not. When I go to the Email screen, an Error message (with a red exclamation point) pops up, "Error...The provided login data to access mail server imap.comcast.net seem to
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Had the same issue. Was working just fine with my Arris S33 and 1G down/ 50M up service. Then got convinced to try the new X-Class 2G down, 250M up service. After ZERO guidance...and wondering WHY my S33 wasn't seeing a
When will Arris S33 get 100MB upload (NextGen Speed)
I know this has been asked many times with no updates. Please escalate this. I know i'm not alone in looking for the speeds we pay for but aren't getting.
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XG1v4 connectivity issues
For the past 4 years, Xfinity has replaced my cable box approximately 6+ times. My signal appears to diminish in the evening with the tv screen going black and the picture either freezing up and the box unable to receive a signal. When Xfinity sends a reset sometimes it works and other times with no
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I am having the exact same issue. Support is telling me the only thing they can/will do is send a tech to check my home (wiring, etc) and the time will be billable. This is not an issue in my home; my modem is not able to pull an IP address
Multiple times daily connection drop - CMSTATUS:DS_Diplexer_Mode_Change_Ignored
Hello, For the past month our connection drops multiple times a day for a minute or so. Comcast techs were working on our poles. Tech came out and said they were making upgrades that could affect things. He checked the connections and replaced the cabling to our house
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@XfinityBillie you're simply confirming the lunacy of Comcast's requirements! The system is unbelievably setup to require that every user not only own a mobile phone, but to also have it with them at all times! How on earth did this ever come to be
2 Factor Authentication for Email
I wanted to set up 2FA when someone accesses my comcast email. I read instructions on the xfinity web pages and set up 2FA. When I log into my xfinity account on the web, I get a text on my mobile phone. OK. But when I access my comcast.net email using my tablet, I do not get a text. &
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@DependentCustomer I am absolutely floored at how incompetent the customer service and the management is at Xfinity. It’s just a matter of time until this cable is destroyed by the heat, water, a critter chewing on it in the culvert, or it being run
Cable needs buried it’s been FOUR WEEKS
I have had my cable going from street box across my lawn to my house for one month now. I call Xfinity weekly and I get the same runaround… There is a ticket and 1- it will be done within 48 hours or 2- I’m told it will be another week. My cable has been running across my driveway in the Texas he
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Thank you for sharing this information with us here, we are happy that you were able to get this taken care of with Motorola. We encourage all of our customers to use the equipment that works best for them, but we also champion our XB7 modem router c
Motorola 7550 activated but no internet/wifi
I setup & activated the mg7550 2 days ago via xfinity app and internet/WiFi worked. Note: app said it was only a modem - vs. a modem/router which is an approved xfinity equipment. Tech support could not explain this but system worked. Now, today I am not getting internet/WiFi and nothing was ch
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Hi user_1e1663, thank you for taking the time out of your day to get this concern addressed. It's a shame that we had to lose you as a customer due to such a minor issue that could have been rectified with a simple tech visit. We can certainly schedu
how to get new exterior cable run?
how do you get a new exterior cable? the line that runs to my townhouse was put in in 1985. This line has had numerous splices repaired over the years. In 2018 I contacted xfinity about replacing my decades old fios account. while looking at plans through the net I was also on your chat. The chat
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For what it's worth, I have had no problems having video meetings in Zoom and Skype throughout 2020 and I'm on a 70Mbps/5Mbps plan. The only tip I can give is that in my home, doing either Zoom or Skype on the Wi-Fi has issues, but plugging into the
Why is Comcast Internet UPLOAD speed so slow?
The year is almost 2021. Everyone is going online with digital devices, TV, Security Camera, video call, and remote works from home. I ran through several issuses and slowdown for almost 3 weeks now. I can't do any video meetings due to the SLOW UPLOAD speed 5Mbps. The download speed is fine but t
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I know this may be dumb for some of you, but some devices simply do not have the capacity to handle these faster internet speeds. Have you verified that your devices meet the minimum system requirements for Gigabit service? Especially user @afkouns&n
Gigabit service running at 600Mbps... Multiple calls (details)
3/13/19 - TL;DR - This morning at 600. I used the xFi App to issue a restart to my modem and I'm back at 950. Hope Tier 3 folks can find out why my connection package is being set to a lower speed. Curious how long this will stay at 950 as well. 3/12/20 - TL;DR - xfinity was autoprovisioning my mo
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I had to call Tom Karinshak's office (Exec VP Comcast Customer Experience) in Philadelphia to get my month long nightmare resolved. I noticed this morning that my IP address and Comcast subnet had changed. I reconnected my router to my Linksys CM301
RegularGuy99
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Modem IP gateway address
Two weeks ago, Comcast had a two day outage in my area. Since the service was restored, I can't use a router with my customer-supplied modem. I can connect a PC (via Ethernet cable) directly to the modem (Linksys CM3016) and it works. If I connect a router, I lose my Internet connection. FYI, I'v
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