xb7 xFi blocking access on profiles when a downtime schedule created, even though it shouldn't be

Wifi downtime schedule has stopped working that I setup in the app.  Why has this happened?  This seems to have started a few weeks ago.  It will show in the app that the profile is paused, however the devices are not paused and show activity past the downtime pause time.  This is causing many problems with kids playing past the pause time where the device should shut off.

Hi, @ mgarrett03! Thanks for spending your time to reach out to Comcast over our forums page for help with the WiFi pause time concern! I definitely understand the inconvenience that this can cause as I’m a parent with kids myself so I can relate! I apologize for the inconvenience that this has caused you! You have come to the right place for a solution! Let’s get this fixed! To research this further would you mind clicking on my handle “ComcastGabe” and sending over a private message with your first/last name and full address?

Yes, I am also having this issue as of 2/12. Only on my kid profile one. I deleted the whole profile, started over and same thing. The downtime if setup for the night is blocking all of the access. If I delete it, viola it works. 

Wow so we all discovered the exact thing. I was wondering why my kids devices stopped working. I eventually figured out that unassigning them restore connection but when you put the device back into the profile it blocks internet. 

Hopefully comcast addresses it soon.

I just discoved the same issue with my kids down time schedule, paused well before the set time. 
I chased it, checked the date/time settings of the gateway, gateway reboot, deleting the profile, adding the devices to the profile and as soon as the schedule was created issue returned. 

Has anyone been given a reason and solution to correct this problem?

I just discoved the same issue with my kids down time schedule, paused well before the set time. 
I chased it, checked the date/time settings of the gateway, gateway reboot, deleting the profile, adding the devices to the profile and as soon as the schedule was created issue returned. 

Has anyone been given a reason and solution to correct this problem?

I figured out the problem - the software assumes the time you're setting is GMT time *not* your local time.

So as a workaround, adjust the start/time times by however many hours off you are from GMT. I just confirmed this by setting a profile to be off from 5:30am to 6:30am and it immediately cut my connection off. I'm in PT so it's 9:52pm here, so with DST I'm GMT-8. So you can adjust the times to shift things based on what time zone you're in.

Comcast fix this, how did this even get past QA/testing??

I'm having the same problem.  My son's internet is paused hours before the scheduled time.  This just started on 2-11-21.  I had to remove his devices from the profile, as a temporary fix.  Now the downtime scheduling is useless.  What is causing this?