Thunderbird Connects but times out

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@TS2430 wrote:

Thunderbird connects to comcast but times out before receiving any emails. It worked fine this morning. It downloads email from gmail account with no issues but not from my comcast account. I get "Connection to server mail.comcast.net has timed out." 

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Check your settings with those in this article.

Hi,

It fails because comcast's imap servers are not responsive:

https://forums.xfinity.com/t5/Email-Web-Browsing/imap-comcast-net-is-not-responsive/td-p/3408495

I've called and tried to get them to understand that i am not a clueless user, but so far i have not been able to get someone that understands all they have to do is execute this command to see that the problem is on their side:

ping imap.comcast.net

Please call (i know it is a pain in the neck to jump throw their hoops), but the more customers that call, the more likely we'll finally get someone that understands.

thanks,

scott

It's not an issue of how it's set up as I haven't changed anything and it worked earlier in the day, but hasn't worked since I created the post. I am also not able to access my email from the xfinity website. I can log on but as soon as I click to go to my email it times out. My iphone is able to get my messages though.

Dang, I should have waited to send. I have rebooted the modem multiple times, the router and computer once. No settings have been changed. AI chat was absolutely worthless and still getting the timed out message. 

I have the same issue today. I've been using Thunderbird for years with no problems. It's not helpful to refer us to the how to set up email page. We've had it set up, in my case for many years. This timed out "feature" is something new from xfinity. I hope they come up with real solution quickly because I sure would like to access my email.

Sorry no my reply was to the other person that recommended that my setup was wrong. 

All---------------

I just tried with Thunderbird v78.7.0 sending from 3 different Comcast accounts and it worked as it should.

I dunno  🤔

The last message I received was this morning at 12:46am. I have gotten no email from the imap servers since that time. On the other hand I have two other accounts set up and they are working perfectly. These include a gmail account. This is totally ridiculous. Whats worse is that I can't find a real number to talk to anyone that might be able to advance this call into a proper triage queue. Oh and I posted on @ComcastCares on twitter with no response so far.

This is a real problem for me because all my important email comes through this account. Not having support personnel available is ridiculous.

I've ping multiple imap servers and I'm getting 100% packet loss on top of everything else.

Latoque, It's not a matter of sending. I can send emails and I susp[ect the other victims here can as well. The problem is we cannot receive emails. comcast times out every time.

Hi,

It is correct that sending works and that receiving does not work.  And that is because the imap Incoming Mail Servers are are not responsive but the smtp Outgoing Mail Servers are fine:

===

$ ping imap.comcast.net
PING imap.ge.xfinity.com (96.117.3.148) 56(84) bytes of data.
^C
--- imap.ge.xfinity.com ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 3999ms

$ ping smtp.comcast.net
PING smtp.g.comcast.net (68.87.20.6) 56(84) bytes of data.
64 bytes from omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=1 ttl=51 time=10.3 ms
64 bytes from omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=2 ttl=51 time=10.3 ms
64 bytes from omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=3 ttl=51 time=10.3 ms
64 bytes from omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=4 ttl=51 time=10.3 ms
64 bytes from omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=5 ttl=51 time=10.3 ms
^C
--- smtp.g.comcast.net ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4008ms
rtt min/avg/max/mdev = 10.361/10.373/10.394/0.112 ms

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Please phone comcast support; refer them to their own documentation and ask them to ping their servers; eventually we will find some support person up to this simple task, sigh:

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?view=app

thanks,

scott

I would be happy to call Comcast support, but I can't seem to find an actual phone number. Everything I've seen on the site seems to only point to twitter, facebook, forums, and FAQs. Do you happen to have a support number?

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@whichfinger wrote:

Latoque, It's not a matter of sending. I can send emails and I susp[ect the other victims here can as well. The problem is we cannot receive emails. comcast times out every time.

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I can only say that I can also receive emails in those same accounts just fine in Thunderbird.  I'm not saying you don't have an issue-------I am just unable to duplicate it.

This is my conversation with comcastcares:

So you don't even get to sign in, you just get timed out when you try to access the Xfinity Website? -AMD

 

 

 

 

 

 

Yesterday, 11:42 PM

 

 

i can sign into the website but as soon as i click to go to the email section it attempts to access it then eventually times out.

 

11:43 PM

 

 

 

Gotcha! Man, that's weir that it only happens on your computer. What browser are your using? -AMD

 

 

 

 

 

 

Yesterday, 11:46 PM

 

 

I've tried all the browsers, I've tried restarting my modem and router, and nothing has worked

 

11:48 PM

 

 

 

Okay, what User ID are you using? I want to try something on my end. -AMD

 

 

 

 

 

 

Yesterday, 11:49 PM

 

 

t-----

11:50 PM

 

 

 

Okay can you give it a shot now for me? -AMD

 

 

 

 

 

 

12:00 AM

 

 

It's still doing the same thing.

 

12:03 AM

 

 

 

Thank you for your patience. So I checked out everything on my end and everything is good. A few suggestions is maybe Flash is interfering since it's been disabled by Adobe on the 1st. It could also be something like a pop up blocker, security software, perhaps needs a windows update of some kind. -AMD

 

 

 

 

 

 

12:28 AM

 

 

I haven't made any changes with my pc it worked fine the morning of 1/26, but not since then, so if nothing has changed on my pc and other users are having the same issue I think it would have to be on comcast's end.

 

12:34 AM

 

 

 

The good thing is that I can guarantee that it's not on our end. If it were then it would be an account issue and you wouldn't be able to access your email anywhere. Again, I'm not sure it what it could be as it could be a number issues that I'm not able to verify and troubleshoot on my end because it's not Comcast related. I'd definitely check the security settings, pop-up blocker settings and Flash to start. -AMD

 

 

 

 

 

 

12:39 AM

 

 

Ok so then how do you explain multiple users in xfinity forums all posting about issues getting their email within the same time frame that my issue began.

 

12:42 AM

 

 

 

I can't. I don't know what the issue is, at this point I can only tell you what it isn't. It isn't anything Comcast related. If it were then I would be at the very least see the issue even if I wasn't able to repair it. Everything checks out though. The User ID/Email is functioning properly. It's on the correct platform on the back end, has the proper virtual host, domain, and status. I also got eyes on this from the support team here they did some digging into the account and UserID and wasn't able to find anything out of the ordinary either. Whatever is causing this isn't Comcast related. -AMD

 

 

 

 

 

 

12:46 AM

 

 

This was posted by one of the other customers on the forums:Hi, It is correct that sending works and that receiving does not work. And that is because the imap Incoming Mail Servers are are not responsive but the smtp Outgoing Mail Servers are fine: === $ ping http://imap.comcast.net PING http://imap.ge.xfinity.com (96.117.3.148) 56(84) bytes of data. ^C --- http://imap.ge.xfinity.com ping statistics --- 5 packets transmitted, 0 received, 100% packet loss, time 3999ms $ ping http://smtp.comcast.net PING http://smtp.g.comcast.net (68.87.20.6) 56(84) bytes of data. 64 bytes from http://omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=1 ttl=51 time=10.3 ms 64 bytes from http://omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=2 ttl=51 time=10.3 ms 64 bytes from http://omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=3 ttl=51 time=10.3 ms 64 bytes from http://omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=4 ttl=51 time=10.3 ms 64 bytes from http://omta-ch2.sys.comcast.net (68.87.20.6): icmp_seq=5 ttl=51 time=10.3 ms ^C --- http://smtp.g.comcast.net ping statistics --- 5 packets transmitted, 5 received, 0% packet loss, time 4008ms rtt min/avg/max/mdev = 10.361/10.373/10.394/0.112 ms === Please phone comcast support; refer them to their own documentation and ask them to ping their servers; eventually we will find some support person up to this simple task, sigh: https://xfinity.com/support/articles/email-client-programs-with-xfinity-email?view=app…

 

12:52 AM

 

 

 

We appreciate your efforts in getting this resolved. We have run all of our checks on each portion of this issue and are not seeing the issue coming from our end. -RB

 

 

 

Hi,

Latoque wrote:
> I can only say that I can also receive emails in those same accounts just fine in Thunderbird.

Please send your output from the command:

ping imap.comcast.net

We can then try the IP address that is emitted instead of the name imap.comcast.net.

thanks,

scott