Big 10 Network - Xfinity not carrying all live broadcasts?

@user_dbfs39ie​ NOTHING !  Comcast keeps wanting to blame the BIG10 Network and the schools saying they don't have a "Contract Agreement" to telecast the Washington, UCLA, USC, and Oregon games. Then why the [Edited: Language] was the USC, and UCLA games broadcast on Comcast last weekend ?

Because the games weren’t on BTN.  USC/LSU was a neutral site game controlled by ESPN (and aired on ABC), and UCLA/HAW was a game controlled by CBS under their Mountain West contract (since HAW was at home).

If the games air on any outlet besides BTN, you most likely will see them on Comcast.  If they air on BTN, that’s a little more dicey.  Comcast should step up to the plate and make a deal.  Not holding my breath on that one.

@user_y7wnm4​ TOTAL [Edited: Language]!!!!!!! Nothing but corporate blackmail !

@user_c24mkw​ with Comcast for 38yrs.... MY BAD !!!! Changes are a comin'......... 

Comcast outsourced its call centers to foreign countries several years ago so you get people were some of them barely speak English and most of them have no clue what to do when you call with a problem or question. But of course Comcast doesn't care because it saves them money and contributes to their record profits each year. But what you experienced is unbelievable and that Comcast doesn't accept responsibility. 

I never call and instead I go to their local office where the people are wonderful and helpful and provide the kind of customer service you like to receive.  

I don’t think Xfinity has any idea how big a deal this is . I don’t know how many people had the Pac 12 network on Comcast but I’m sure most of them are upset with the inability of them to come to an agreement with the Big 10 network. Several of my friends have either added YouTube or Sling, or are in the process of switching to Direct tv.

@user_f80fi9 Thank you for reaching out to my team so we can investigate this matter in more detail. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Thank you EmilyB for communicating with me . After getting no where with your off shore service representatives I contacted the office of Tom Karinshak at your main office in Philadelphia. After some dialogue with a few company employees I was give a “ticket number”and did get a phone call within 24 hours. The bottom line is your employee said that we needed to pursue this matter with our bank shifting the accountability away from Xfinity. Our bank isn’t responsible for the dishonest actions of your representative. When I called the 1-800-Xfinity I didn’t think I had to worry about the integrity of your company. The comments we got from your representative that called us were ,are you sure you called the right number, and contact your bank. So you see Emily at this point I don’t feel like a valued customer.

You're welcome, @user_f80fi9. It's not our intention for you or any one of our customers to feel this way. We value all of our customers and do our best to resolve any service issues or billing concerns they may have.

I'm glad to hear you were able to speak to someone from the office of Tom Karinshak. I would be more than happy to check on the status of this ticket for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

@ShanOSU-1​ There are two ways for you to "handle it."
One - move somewhere that has the version of Big Ten Network that has the western teams.
Two - switch to a cable/satellite/streaming service that does.
Other than that, there isn't much you can do about it, other than wait for Comcast and Fox (primary owners of the network) to come to some sort of agreement, and considering how many years it took just to get Xfinity to put ACC Network on the air at all, don't hold your breath waiting for a resolution.

We do understand your feelings on the current situationuser_d837f1, and right now we do not have full rights to broadcast B1gTen content. Many of these games are available for viewing on other channels. 

1. Say “UCLA football” (or something similar) into their Xfinity Voice Remote.
2. Use the C button on their Xfinity Voice Remote to launch the X1 Sports app.
3. Use the on-screen guide to find affected games that may be available on other channels.

Some of the games of former PAC 12 schools are only broadcast on the Big10 network. We paid Comcast to get these games on the Pac12 network and didn’t get a reduction in our payment when the channel went away. We are basically paying to get the games that are now being broadcast on the Big10 network but because Comcast can’t seem to come to an agreement with the Big10 network these games are being blacked out on the west coast.

@user_f80fi9​ Correct.  We actually watched the Washington / UCLA volleyball game last night !  FINALLY !

Unless you ordered the big 10 network you would not get it. The people that already had the big 10 network but weren’t getting the games because of the blackout are now getting the games . [Edited: Soliciting] Good luck dealing with customer service it can be a real challenge.

Hello, @user_p2q36e! Thank you for reaching out. The channel moving from More Sports and Entertainment to our Popular lineup should not have any effect on your package price. There may be an adjustment to the Regional Sports Fee charge. This announcement was made on the bottom of your recent bills.

With all of that being said, I would love the opportunity to look over your bill and see why it is higher. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there!

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