3 Messages
access denied
I cannot access eBay from my desktop computer connected to Comcast or when my phone is connected via Wi-Fi. in the computer I reset it. I cleared all the cookies. I cleared the cashe started in safe mode none of that worked and on the router I tried rebooting it that didn’t work either
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
If you are getting a message like "Access Denied / You don't have permission", those messages are issued by the destination site, not by Comcast. It's likely the site is blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=what+is+my+IP. If that's what's happening you'll need to ask the site's admins for help with this.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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110K Messages
2 years ago
The concern is not "Home Security Devices And Equipment" help related....................................... Topic moved here to the proper help section for assistance.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
If you're using your own modem and router, just use the "clone MAC" feature.
If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:
A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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