Secondary Email Account Not Working

@user_6qmx9d​ THANK YOU for posting this!  You saved me a few hours of my life not wasting time with the bot and/or customerserce to get nowhere!

I had same issue and it looks like it started last Tuesday 7/9.  I figured following your instructions would be faster than my other options.

I follwed them and updated the password in the Account and Identity section and then in the Account page (and then my apple mail) and it worked!!  

Several weeks ago my two secondary accounts stopped working. I had a phone number to call a security center and they fixed it by resetting the accounts. All fine for 2 weeks. Now, one of the accounts has failed again. I need that number again.

Hi there, @user_6qmx9d! I am glad the email accounts were fixed but sorry to hear there is still trouble with one of the.email accounts. The Customer Security Assurance team can be reached by calling 1-800-XFINITY and asking to speak with that team. Their hours of operation and other great details about what they do can be found at this link.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines

found here and our Xfinity Forum Acceptable Use Policy found here. If needed, we may invite you to send us a Direct Message.

@user_e5b78d​ 

My secondary email broke today. After hours of struggle I can receive, but I can't send from my secondary email. What happened at Comcast to break this, and how do I fix it?

Are you able to send from the website?

@user_e5b78d​ 

Same problem here. I had to reset the secondary email password . It can receive now, but cannot send. Please post any solutions. Thanks 

I have a simple solution. How about Comcast just undoing what they did last week. 

desktop computer

Iphone

Ipad

I tried looking at my settings on the desktop and got this message:

"WiFi credential settings are currently unavailable
We cannot display your network name and password because your device does not support this feature."

I have no idea why this is because things worked last week. 

@apk2​ 

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

This is 2024. Email is not cutting edge anymore. I am getting pretty tired of the unreliability of these services. 

I pay plenty per month for internet service and refuse to waste hours of my life trying to find work arounds for problems caused by those I am paying. 

@WD19​ 

This is 2024. Email is not cutting edge anymore. I am getting pretty tired of the unreliability of these services. 

I pay plenty per month for internet service and refuse to waste hours of my life trying to find work arounds for problems caused by those I am paying. 

There is nothing that says you have to use Comcast's email; it's not a line item on your bill so you're not paying for it.

@Again​ I think you are missing the point.  The reliability for the emails/secondary emails and lack of online or access to support is frustrating and chatbots aren't the solution. We as consumers should not have to spend hours trying to solve a technical problem that Comcast created, but that is where we are.  

What's the point of having Comcast/Xfinity if you can't depend on your email account to work?  Telling people to just go somewhere else for their email means why even have them as a provider at all?  That's how companies lose their customers and eventually go under...maybe you don't care but Xfinity/Comcast should.

ALL of our secondary accounts (some using Mozilla and some using Outlook) DO NOT WORK.  We are losing business, and have been for 30+ hours. 

NOTHING has worked.  Hours online trying to resolve.  Comcast (when after 2 hours we finally reached a LIVE person) said that is wasn't Comcast's problem, but "the other companies" were trying to fix it???  If we are using different mail programs, isn;t odd that they all stopped working at the same time? And of course, it has nothing to do with Comcast, who, via Chat and the Bots want us to change our passwords, have different phone numbers for each secondary account, change the PWs of our backup services and everything will be OK.

AND use the xfinity website until the problems are resolved. 

Well. guess what?  Xfinity online website DOES NOT ALLOW us to access our secondary accounts !  Only the main account.

This is rubbish !  If we cannot get our mail through XFinity, there is NO REASON to have XFinity at all.  Other companies are knocking at the door with much more reasonable prices AND they have mail service too!