Comcast email accounts hacked

Hello, @ckritz thank you for taking the time out of your day to create a post, you have contacted the right place for assistance with your email concern. We definitely understand the importance of account security, here are some great tips to ensure your account security: https://www.xfinity.com/support/articles/protecting-from-fraud.

If you're afraid your account has been compromised, you can reach out to our great Customer Security Assurance experts at 1-800-Xfinity, or https://internetsecurity.xfinity.com/help. You may need to use an incognito window to access the website, I found it works better using that. 

In regard to the email receiving unwanted communications, you can set up filters on your xfinity email to only receive the ones you want: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. 

I did receive communication from Comcast verifying their email system was compromised several months ago. Why did it take several months for me to be notified??

Why did Comcast make it so difficult for me to update my passwords???

Will I be compensated for my loss of service and for the hours and hours I have spent to remedy a situation that was Comcast's failure to secure their email service???

Thank you for the link. I am familiar with Comcast's security breach. You have not addressed my request for compensation for our time involved resolving the issue on our end. In addition as the loss of use of a service we contractually paid for, but we were denied reliable, secure access.

My emails are missing again, I saw them

in my phone last night this morning they are missing and I haven’t deleted any emails recently has my account been hacked again? 

Yesterday I contacted Xfinity at 1:11 pm (CST) about my service not working. The person I started talking to just wanted to sell me a new up graded package (for more money) and wasn't interested in my problem of no service. I will admit to being short with him and we had some exchanges of words. I gave my information and he told me it would be restored in 15 minutes. Thirty minutes later I called another Comcast number I had and an automated message said the they are working on the problem and would be restored around 3:20pm. I later saw a Xfinity crew working across the street. I received an email saying it was restored at 3:55pm. I went on line about 30 minutes later to check my email and couldn't login. My email password didn't work, I tried several times before in resetting my email. When I finally opened my email I saw that there was an email from comcast telling me that I had successfully reset my account password at 1:14pm. This is impossible since I didn't have any service and judging by the time of the reset email (1:14) I can only assume that the Xfinity employee was getting even for our confrontation by changing my password. 

I tried contacting Comcast again to request a refund for the down time (which was provided ,thank you) and file a complaint about my email account being hacked. The automated answering system gave me a total runaround before connecting me to a representative who then transferred me over to a technician who was totally clueless to what I was explaining and finally blamed it on my Motorola Modem being hacked (how could it be, it was off line from the work being down outside).

I've been a Comcast customer for over 30 years and I find this whole event unacceptable and as soon as my contract is up I will be looking for another provider.