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service has been down here for me for a week. A WEEK. No info on why. No info on when it will be back. absolutely tired of the way concast runs people around when they have an outage so they cannot even contact anyone in customer support for assistan
Repair in progress
They first gave a time of 2:10, that was 2 hours ago now. Our service has been a total blackout for more than 48 hours. Its getting ro rhe point of being ridiculous. I'm tired of the waiting and not having a clue when it will be back up!
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Folks, I have the same issue on some of my "sub accounts". I do not use third party apps, but access online using the Xfinity app. Completely locked out. I went back and forth on this forum for several days doing all of the things sugges
Former Customer -Getting Error Message for email - Need help -credential or authentication information does not work
Former Customer with Comcast.net email accounts still open. 3 of them have the following message and will not open. Need help. "The entered credential or authentication information does not work or are no longer accepted by provider." Need help how to fix this.
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Internet
I’ve been having the outage issue since the storm and I called them multiple times telling them that there’s a hazardous internet line on the ground that is cut in half one end hangin from my house the other line across the neighbors driveway where they step on it daily with vehicles! The outage was
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Customer Service
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HP printer cannot connect to network -- refers to MAC address filtering by Xfinity router
When I switched from ATT Internet to Xfinity my printer stopped working. Laptop can only communicate with printer via USB cable but not wireless. When I ran a wireless network test report I got a FAIL for No Filtering and an alert that that the MAC address filtering might be enabled and blocks
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Your Home Network
I have a similar issue. I called to try to get the address changed on my account and they said it would cost me 99$ I said absolutely not,got transferred and next thing you know they are sending me verification codes they want from me and then my ban
Xfinity is stealing money from my bank account
My bill is due on the 22nd of every month. I called and set up an extension to pay my bill on a later date which would be October 07th, 2023. On the 2nd of October 2023 I called xfinity and made a payment of $215 in which is the amount due on Sept 22nd 2023. I was asked if I needed to cancel the ext
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Hi, @gsimmondsand @Cfowler4774! We appreciate you for using the Xfinity Forum to report the issues you're having when attempting to update your payment methods. My team can investigate and may also be able to add the cards here on our end. If you @
Exceeded number of attempts to add a payment methid
I’m trying to add a payment method for automatic payments and have had nothing but problem. I’ve talked to over 4 customer service agents who “promise” to call me back and never do! When I try and add a card to my payment method I get an error message stating “you have exceeded the number of attempt
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Agent
So I call the customer service number and the automated voice says my modem is offline and to call back in 10 minutes. My modem is not offline and is connected. I already rebooted it several times. But the automated service will not connect me to an agent. It keeps telling me to call back in 10 minu
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Customer Service
Comrades -- happy to report that the uninstall and reinstall procedure seems to work. I did it a good 15 hours ago and all has been well so far. But, I did this on Tue. as well and it worked for only about an hour. Perhaps this is coincidental with C
Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong
Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the pass
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I am having the same problem here in [Edited: "Personal Information"] as of 5am 12/15/24. I have the highest level internet service (1Gb) and i set up 2.4ghz on one sub-network and 5ghz on up on a different sub-network. I first noticed this when my
Unable to connect 2.4ghz decives
after yesterday I am unable to connect any device that uses the 2.4 network. I have 5 different devices all different brands and manufacturers that require 2.4 but none of them will connect or even find my WiFi. I see multiple people who had this issue a while back. Was there ever a solve for this?
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Hey there, add16RLo! Thanks for reaching out to us here on the community forum! Firstly, I am sorry to hear you had a bad experience with one of our technicians and trouble calling in. This is definitely not what we want for you. We can absolutely as
How to email a complaint against an Xfinity Service Technician
How do I email a complaint against an Xfinity Service Technician? I have called multiple times and have been on the phone for too long, bounced around from person to person. I am supposed to receive call backs from supervisors, but never do. I get caught up with the Xfinity Chatbot that
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@user_84c24c I definitely apologize for any misunderstanding, as for the bug report that gets sent to Google or the app store you use to report the issues to our engineering team. We do currently have some known issues with IOS devices but not relate
Port Forwarding
Andriod App, go to Wi-Fi, View Equipment, Advanced Settings, Port Forwarding. Says Something Unexpected Happened error. So I can't Port Forward. Please fix.
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Darn! Fantastic step that you took though! You can report those as spam, sjniii. With how many are coming in though you should reach out to our Customer Security Assurance team, CSA. They handle internet security for our company. You can see more abo
Receiving email from 100s of people, but it is my email adress
I started receiving100s of emails around 12:30 from different sites. The sites appear to be real as I looked at one and in a web browser ,by typing the URL in Ex. The email has From: [Edited: "Personal Information"] to: [Edited: "Personal Information"] ( [Edited: "Personal Information
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I have had the same thing. Normally about 400-450 GB/Mo then over 1TB in December and March (Jan & Feb around 400GB). I was AWAY for 10 days in Dec and Mar which makes its more crazy. One day apparently was 750GB (WHILE I WAS AWAY). Changed passw
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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@Blcsweetness We understand, and thanks for explaining. If basic troubleshooting has been done, the next step is having a tech onsite. They will either provide a solution on site immediately, or report what is happening to the plant in the area. Only
Intermittent Daily Outages
We have been experiencing significant Intermittent daily Outages with our home internet service starting 6/14/2024 - current day. Each morning starting at roughly 5:00am PST - about 9:00am PST our internet goes out comes back on goes out and back on over and over. When checking the status center it
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Accepted Solution
Hey @user_9c0645, Thank you for taking the time to reach out. If you are using the Xfinity Email web portal, the Verification badge that @BruceW would let you know if from an official Xfinity source. The email also does not look valid as it says "Dea
Is this legit?
I received an email today: X finity It's time to update your Comcast-Xfinity account Dear Mail user, We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our con
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Thank you for letting us know this is still a concern for you. This has been identified as a known issue, and we do have teams working to correct this via a systems patch, but have no ETA for that right now. In the meantime, please reach us using the
Xfinity stream TVGO only
Hello - I’m only getting TVGO channels and no local channels when I use xfinity streaming. I’ve already reset the smart tv, I’ve uninstalled and reinstalled the xfinity streaming app and I am using in home network. It works to stream everything except it only offers TVGO for live tv.
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@trsm3 Thank you for bringing your email account and those notifications to our attention. I recommend changing your password and reaching out to our security team for additional assistance with those notifications. I also have a link to share where
Xfinity TV Remote App going away
I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Wh
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service refund
Dear Xfinity, I am writing to request a refund for my internet service for the month of July. During that month, I experienced frequent outages and slow speeds (0 to 1% of my plan) which caused work issues and loss of telephone service. I believe that the service was almost useless during that time
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Billing
Hey @NY7737, thank you for reaching out to Xfinity Support on our forums! I certainly understand how important credit is and maintaining it. Fortunately, Xfinity does not report late payments unless the account has been charged off to a collection ag
Regarding Late Payments and autopayments
Today I received an email from xfinity stating that I have a late payment to make for $210.33. I need to know; How is it possible for me to have a late payment when I'm enrolled in auto payments? Why can't I see this charge for $210.33 on my account. My previous 3 charges in billing history were fo
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response from roku: I am really sorry to say this, Dan. This issue is suppose to be handled by the Xfinity. As Roku is just a streaming platform. All the channels that are available on the platform are developed and provided by the respective channel
dansgen1alero
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2 years ago
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Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me
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