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@XfinityChristy Also I am not sure how this could be fixed the damage has been done already, I have completely lost trust and faith in Xfinity at this point, can I get less costly service but stayed with Xfinity because I was paying for premium serv
Most horrible experience bar none
I order a replacement phone for one of my 3 lines, long time customer here. It was shipped on 8/19/2024 via FedEx, delivery was set for 8/21/2024 and it never arrived, fedex put in delayed status, a couple of days later still in delayed status. I reached out to xfinity who "opened a ticket" promisin
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I got this same voice recording. Tried to call Xfinity Customer Security Assurance team and it's impossible to get past the dumb bot answering the phone. I would like to report it. And I would like COmcast to follow up with whatever government or oth
scam or real xfinity call?
I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam
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Intermittent Loss of Xfinity TV and Internet after Upgrade 07/20/2022
I am having intermittent losses of both TV and Internet after the upgrades in the Meadowbend Subdivision, League City TX. These losses are random and vary from a few seconds to five minutes. On the set top boxes the error is 225. I did all the troubleshooting steps suggested by the chatbot on the ap
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Customer Service
Hi there, @user_93856d. Thank you for reaching out to us via our forums. We appreciate you reaching out and letting us know of your issues. We also appreciate you liking the Mobile service as well. We would definitely recommend reaching out to our bi
New internet was canceled due to fraud?
I signed up for mobile and internet recently. I love the mobile service by the way, especially compared to my previous carrier. So everything seemed to be going well, I received the internet gateway in the mail but when I went to go set it up, I realized that my internet was canceled. I talked to xf
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Steve, I wanted to report my XB7 has the issue on all 4 ports (you had suspected in a previous post.)After reading about using a switch as a solution, I dug out a cheap dumb one I had to test. NETGEAR 5-Port Gigabit Ethernet Switch GS205v2 is the one
Why is the "delayed Ethernet connection" string locked yet again?
And who is doing the locking?
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@Kruunk83-- glad to hear that the problem has been fixed for you. You are at least the second person here who saw the problem fixed when your XB7 firmware was upgraded from 4.6p2s1 to 4.6p5s1. Let's hope that Comcast quickly updates all the the XB7'
Delayed Ethernet Connection--more
This follows up on previous conversations about computers with ethernet connections (not wireless) experiencing delays in getting connected after waking up from sleep. People with both the XB6 and XB7 gateways have been experiencing this problem since mid-December. If you were contributing to the pr
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How do I get a phone number for my local office?
The Comcast central help service does not have numbers for local offices. But I absolutely need to talk to the local office, or specifically the department that sends out the trucks to do outage repairs. A Comcast truck did major damage to my recently sodded lawn, and I need to talk to the local off
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Customer Service
Hi @user_ifxdvd Thank you for reaching out over the Xfinity Community Forums. If the email receiving issue is still occurring after checking filter settings: Set email filters or spam filters — Xfinity Email help, I would recommend re
Email errors
Just yesterday I started having email problems. I am not a current xfinity customer but have a comcast email address that I have had and has worked for years. Starting yesterday some emails come through, some are denied with the following error: 552 5.2.0 yHjDtLNF5UDQGyHjDtYVo1 Prohibited by policy
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Good evening @Biff-Tannon, and thank you for reaching out on our Community Forums regarding your phishing emails. Our expert Customer Security Assurance (CSA) team is dedicated to these types of concerns. You can report your phising emails to abuse@c
Forwarding Suspicious Emails with Attachments
Greetings and Salutations, I get suspicious-looking phishing emails from time-to-time that I want to forward for inspection. These emails have attachments. When I hit the forward button the attachments open. I believe malware can activate when an infected attachment opens. I do not want to open any
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@user_meh I can't find a way to see the DHCP reservations either, which is an enormously frustrating limitation in their route, seriously, WTF? I just started with a number, e.g. 10.0.0.125 and started working backwards from there. If i
DHCP Service NOT Functioning on Xfinity Gateway
My new Xfinity Gateway stopped delivering DHCP IP address the day after I received it and set it up. EVERY DEVICE that connects to my gateway now grabs a link local address (169.254.X.X) - They ONLY way around this is to MANUALLY give a device a 10.0.X.X address in it's IP settings (but some device
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fixme, Thank you for reaching out to Xfinity Support. If Norton is blocking access to connect.xfinity.com, it may be due to its security settings identifying the site as potentially dangerous. To resolve this, you can either adjust Norton’
Norton shutting down my connection to connect.xfinity.com because it's flagged as "a dangerous web page"
I can open my xfinity email, and read messages, but I can't do anything with the messages - like delete them or move them to my folders. My Norton keeps giving me this message as I sign in to open my email: "Threat secured" "We prevented your coneection to connect.xfinity.com because it is a dangero
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Hi there! When reporting spam emails, it is critical that you send us the email headers. Please do not forward the spam email. Forwarding the email will remove the original headers. Report a spam email sent to your Comcast.net email account Webma
reporting Xfinity spam
Received an email from "Xfinity" saying that my payment (credit card) was rejected. I was to CLICK on the link provided and update my Xfinity payment info. Please provide a method to send this spam email to your Fraud Dept. I have searched all around the Xfinity website but couldn't find where I cou
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Hello, @user_11fbba! Thank you for completing the Police report and sending the pictures. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Du
Mobile phone
Hi my name is Quovardis, I added a mobile phone account;) in May2023, It was supposed to be delivered with a signature. Fed Ex left an empty brown box on my porch. I proceeded to open the box that was stuffed with paper and no phone. I finally spoke with someone was. Later. Janelle, she stated to.me
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I have also already followed these instructions from previous similar comments:1. Check Connected Devices: Ensure that no unauthorized devices are connected to your network. You can do this through the Xfinity app or your account settings. Here is th
Spike in Data Usage
Hello, I am seeking a better explanation on how my data use has gone from a max of just over 700 GB used in a month to having gone through almost 1200 GB by the 19th in this month. I do not have any reason that would explain what is on track to be a doubling of my wifi usage. It seems this could be
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Hello @user_11c820. Thanks for posting to the Xfinity Community Forum to get help with pausing your devices. Can you confirm the device is not connected to the Xfinity Wi-Fi Hotspot or to your cellular network? The pause function only pauses Wi-Fi ac
Wi-Fi Pause Not Working
I have my daughter’s iPad on a schedule and when it’s paused it’s still accessing the internet. I’ve restarted the Gateway and her iPad and it’s still not blocking her access when it’s supposedly paused. iOS 16.2 and we don’t have the iCloud Private Relay.
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Hello, @user_fytjbs Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyb
Activate Modem/Router and SmartPhone Scam?
I called for support activating my new Motorola MG7550 Moden/Router. The software didn’t recognize the MAC ID and the online chat person took all my specifications for my MG7550 and got me up and connected. Before we ended our business, he said since I was a long standing customer, they give some pe
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Hi there, @user_parz61 Thank you for taking the time to reach out to us.-Richard "Update" emails are almost always phishing/fraud. "Click here or lose your service" is a scammer classic. Comcast/Xfinity does not ask customers to "update" email
Is XFINITY asking to update email by MAY 20?
We emailed you last month to let you know about upcoming changes to our Terms of Service and Privacy Policy. These updates are important steps toward creating a better experience for our customers by increasing transparency and control over how your data is used. To continue accessing your mailbox a
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@user_cdda7e Thank you for reaching out regarding the NFL Sunday Ticket Reward. If you are not seeing NFL Sunday Ticket in your Xfinity Rewards a ticket may need to be submitted for you through our Xfinity Assistant. You can access the Xfinity
YouTube NFL Sunday ticket code
I activated my Xfinity tv service and $200 off YouTube NFL Sunday ticket reward on 9/9. It has now been 2 weeks of NFL football and I still do not have the code! I put in a ticket and have not had any response. I’ve called and spent hours on the phone over multiple days and still don’t have a code.
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Hey there, user_jerjnk! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I certainly understand the concerns with the tree, but our technicians are unable to remove the branches/trees themselves. That would fall on
XfinityAdrienne
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Dead tree is falling on your cable access to our condos.
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