2 Messages
Intermittent Loss of Xfinity TV and Internet after Upgrade 07/20/2022
I am having intermittent losses of both TV and Internet after the upgrades in the Meadowbend Subdivision, League City TX. These losses are random and vary from a few seconds to five minutes. On the set top boxes the error is 225. I did all the troubleshooting steps suggested by the chatbot on the app with no success. I also attempted to access the internet via Xfinity hotspots (on the same network), and I saw the same dropouts. Why isn't there an easier way to report outages?
XfinityPeterH
Official Employee
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1.8K Messages
10 months ago
@user_z9ohti we appreciate your post and letting us know what has been happening with your connection. If I were in your shoes I would be reaching out as my service is very important too. We are here and happy to investigate your connection. Please start by sending us your full name and address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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user_z9ohti
2 Messages
10 months ago
Thanks for this information
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