Delayed Ethernet Connection--more

Here are some additional former participants:

@ChuckTC , @ctontar , 

@JordanPz , @jmah20  , @tfs128 , @joelbrown1 

Please let us know if you still have this problem or if it has been fixed (or has just gone away). Thanks.

XB7 user experiencing delayed ethernet connection on all four ports, including different devices. I contacted xfinity and they're sending me another router/modem, same model. Shortly after I found this forum. I might try to use a switch until this issue is resolved.

Model: CGM4331COM

Firmware: CGM4331COM_4.6p2s1_PROD_sey

Hello @LifeCycles -- thanks for posting your information.  All of the other XB7 users with this problem  (at least those who have posted on these threads) have the same firmware version you have.

Please let us know what the outcome is with the new XB7. I'm guessing that if the new unit has the same firmware version, you will still have the problem.  We do have reason to believe that a revised firmware version that fixes this problem is on the way but the exact timing is uncertain.

I received a new XB7 router and the problem was gone.

Hi Steve,

I had the Ethernet connection time lag with my old XB6 Technicolor modem, traded it in for an XB7 Technicolor three or four weeks ago which cured the problem. Firmware has not changed from CGM4331COM 4.4p12s1

Checking back in.

Problem not resolved. Same firmware: CGM4140COM_4.4p6s1_PROD_sey

And why do these threads keep getting locked? Hmmm...

SteveWW,

Thanks for keeping this issue alive in this forum. I still have the delay and still have same firmware version CGM4140COM_4.4p6s1_PROD_sey

Thanks for restarting the thread Steve.

Everything is still okay with my Arris XB7, though I did look at my current f/w version this morning and noted a change from the previous version. (Not sure when they pushed the update to my modem.) This makes at least two updates I've received since I swapped out my Technicolor XB6 for the Arris XB7 about a month ago. The new version is:

TG4482PC2_4.4p19s2_PROD_sey

For any new users who find this thread in search of help, please know that there are two previous threads regarding this issue. Both are now "locked", but you can still read through the extensive comments that were posted. Here are the links:

Delayed Ethernet Connection - Xfinity Help and Support Forums - 3394865

Why is the "delayed Ethernet connection" string locked yet again? - Xfinity Help and Support Forums - 3400719

Greg

The XB7 router they sent me that fixed the problem has software version: CGM4331COM_4.4p12s1_PROD_sey on it.

@SteveWW  and others

I am still on the malfunctioning firmware we all have and I am still experiencing the delay. The test firmware that was pushed to just me did fix the problem but was overwritten the next day.

I received two calls from the home office. One in response to my BBB complaint and one because of my FCC complaint. Both reps wanted to put me in contact with the engineering team and I informed them that I was already put in contact with them. One of the reps said that the new firmware could be pushed out on Monday Feb 8 at the earliest. I told her to get to work and get it done or simply roll back to the older firmware now.

I will re-post my current gateway information in this thread to keep the thread swapping to a minimum. I did post the other threads in my BBB and FCC complaints and the reps at the home office said they read them. I am sorry but it's probably my fault that the last one was locked.

Thanks to everyone who has posted on this new thread. I've updated my spreadsheet to reflect the new information.

Here is a summary of where things stand:

@joelbrown1  -- Glad that the problem has been resolved for you. Your XB7 firmware (4.4p12s1) is the same as @hjens  who also has reported the problem was fixed.

At least 8 others here have Technicolor XB7's with firmware 4.6p2s1 and all of those units exhibit this problem.

@g-hodgson has an XB7 made by Arris and he's been problem-free, even after two firmware updates. No one else on this thread has a gateway made by Arris.

Those of us on XB6's with this problem (including me) have firmware 4.4p6s1. I'm doing the same as jmah20: I've connected a switch to work-around the problem; I'm checking my firmware version each day (no change yet); if the firmware changes I'll disconnect the switch to see if the problem has been fixed by the firmware change.

A few weeks ago @corgi11  reported that his XB6 firmware was updated to 4.6p5s3 and the problem went away. No one else here has reported that they have that firmware version.

@BlackTriad  has an XB6 with the problem. Last week a tech pushed a new firmware version (4.6p7s1) which fixed the problem but the next day that firmware was overwritten with the earlier version and the problem returned. He is trying to get the newer version restored to his gateway.

No need to apologize, BlackTriad. You were only trying to help a bunch of frustrated folks, to include yourself. The fact that you actually were able to speak with an engineer produced the first tangible evidence that the problem is known, and is being worked on!

Hang in there folks...

Well done Steve . Maybe they'll let us continue to track this problem ..

Still have lag of 15-30 seconds and same firmware ...

CGM4140COM

4.4p6s1.PROD_sey

Technicolor