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About corgi11
since
06-27-2006
Online
corgi11
Problem Solver
953
Posts
161
Kudos
25
Solutions
02-20-2021
11:27 AM
1 Kudo
For those of you that would like to know. While you are waiting for your firmware update Amazon is having a sale on unmanaged network switches.
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02-17-2021
03:59 PM
I had this version for 2 weeks and it worked fine on my XB6 CGM4331COM_4.6p5s1_PROD_sey I was downgraded to CGM4140COM_4.4p10s2_PROD_sey and it is slow to connect to ethernet. I am having no other problems. I would sure like the previous software I had for 2 weeks. Why was I downgraded in the first place? Can someone at Comcast push the newer software to me anrd then whitelst it so it doesn't go away agian.
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02-17-2021
10:01 AM
Still waiting for my software update. I live in the Chicagoland Area
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02-12-2021
10:37 AM
2 Kudos
It is amazing to me that so few people are responding to this problem. Amazon has sold out of all the unmanaged switches that were mentioned in these threads and they raised the prices of all the other ones. I am a senior with underlying medical conditions and I will not go into a Comcast store for this problem. I won't mail order one because it is a crapshoot on which unit you will get. So as many others have done I bought the last 5 port Netgear unmanged switch that Amazon had for a reasonablr price. I would assume any unmanaged Gigabyte switch would work. There seems to be a lot of people out there with this problem only they are not responding on this thread. Comcast keeps closing these threads but the problem still persists. Could someone from Comcast tell us why these threads are being closed?
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02-11-2021
05:01 PM
1 Kudo
Comcast has just downloaded an earlier version of software for my xb6 and now the problem is back. This is what they downloaded today and it has the delay: eMTA & DOCSIS Software Version: Prod_19.3_d31 & Prod_19.3 Software Image Name: CGM4140COM_4.4p10s2_PROD_sey Advanced Services: CGM4140COM Packet Cable: 2.0 This is the version I had for the last 2 weeks and it worked fine no delay: eMTA & DOCSIS Software Version: Prod_19.3_d31 & Prod_19.3 Software Image Name: CGM4140COM_4.6p5s3_PROD_sey Advanced Services: CGM4140COM Packet Cable: 2.0 I wish they would put back the version they downloaded 2 weeks ago. This is becoming a royal pain.
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01-22-2021
09:51 PM
1 Kudo
Thank you very much to all the Comcast employees who worked on and fixed the problem
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01-22-2021
08:29 PM
2 Kudos
Comcast seems to have fixed the Ethernet connection problem. My Ethernet connects in less than 1 sec now. I have brand new firmware on my technicolor xb6 that downloaded today. System Software Version eMTA & DOCSIS Software Version: Prod_19.3_d31 & Prod_19.3 Software Image Name: CGM4140COM_4.6p5s3_PROD_sey Advanced Services: CGM4140COM Packet Cable: 2.0
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01-21-2021
10:05 PM
If the Arris units are not having problems then it would make sense to go to your Xfinity Store and ask for an Arris. Otherwise you will wind up with the same problem if you get a technicolor
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01-20-2021
06:23 PM
My brother has a Previous generation TG 1682G gateway made by Arris and he doesn't have this problem. I also noticed on the Comcast website they have this Model Numbers: CGM4331COM and TG4482A Friendly Model Name: XB7 I am pretty sure one is an Arris and one is a technicolor. Also this Model Numbers: TG3482G and CGM4140COM Friendly Model Name: XB6 one is an arris and one is technicolor. Are all you guys having problems with the Arris units as well.I know the technicolors are having problems. The XB7 TG4482A and the XB6 TG3482G Are Made by Arris. Are any of you guys having slow connect problems with the Arris or is this a Technicolor problem only???
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01-08-2021
02:57 PM
1 Kudo
Hello Comcast Amira, anything new
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01-08-2021
02:56 PM
Haven't heard anything in a while from Comcast
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12-31-2020
04:34 PM
2 Kudos
All of a sudden I am getting pm from different comcast employees asking if my cables are tight or if my coax us kinked. Really who are these rookies sending me these silly pms for the same problem we all have??????
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12-28-2020
11:36 AM
I just noticed that when I power up my IPad it says no network connection on WiFi. I have to type in another web address other than the default start page to get it to connect.
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12-23-2020
05:57 PM
1 Kudo
This is what my Gateway says eMTA & DOCSIS Software Version: Prod_19.3_d31 & Prod_19.3 Software Image Name: CGM4140COM_4.6p3s2_PROD_sey Advanced Services: CGM4140COM Packet Cable: 2.0
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12-23-2020
11:16 AM
1 Kudo
I don't know if this will help or not but I noticed 2 things. If I run the network trouble shooter in windows 10 while it trying to connect it says no Valid IP address until I connect. If I go to Whatismyipaddress.com it gives me an IPV4 address starting with a 72.X.X.X.X if I open a browser and put that address in it goes to the home page of my Comcast Gateway. Did it always do that?
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12-22-2020
11:04 AM
1 Kudo
I also have Xfinity's CGM4140COM gateway and a 2-year old HP deskstop, running the latest version of Windows 10, connected directly to the gateway via ethernet. About a week ago, I noticed that whenever I awaken the HP from the sleep mode, it takes 20-30 seconds for the PC to connect to the internet. Up until last week, the PC would connect almost instantaneously. I've rebooted the PC and power reset the gateway. While it's not a major issue, it is kind of a pain when you're used to just hopping on the keyboard and jumping on the internet. Waiting a few seconds is not big deal, but 20-30 seconds isn't right. Is it only the Technicolor XB6 the one that starts with CGM or is it the Arris XB6 Also ?????????????????????
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11-13-2014
11:04 AM
The DVR bar gauge is now black while watching shows on my Pace DVR and very hard to read!!!
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