Visitor
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1 Message
Is XFINITY asking to update email by MAY 20?
We emailed you last month to let you know about upcoming changes to our Terms of Service and Privacy Policy. These updates are important steps toward creating a better experience for our customers by increasing transparency and control over how your data is used.
To continue accessing your mailbox after May 20th, 2025, you must confirm your acceptance of the updated Terms of Service.
BruceW
Gold Problem Solver
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26.6K Messages
3 months ago
"Click here to update or lose your service" emails are almost always scams.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for @Comcast.net emails.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityRichard
Official Employee
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2.2K Messages
3 months ago
Hi there, @user_parz61 Thank you for taking the time to reach out to us.-Richard
"Update" emails are almost always phishing/fraud. "Click here or lose your service" is a scammer classic. Comcast/Xfinity does not ask customers to "update" email accounts. This message is most likely an attempt to steal your login and financial information.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "How do I report ..." links on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
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