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user_fytjbs
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Tuesday, July 9th, 2024 4:59 AM

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Activate Modem/Router and SmartPhone Scam?

I called for support activating my new Motorola MG7550 Moden/Router. The software didn’t recognize the MAC ID and the online chat person took all my specifications for my MG7550 and got me up and connected. Before we ended our business, he said since I was a long standing customer, they give some people a ‘free’ smartphone and to follow the link he supplied me in the chat room. When I selected the link, the first thing it wanted me to enter was my SSN and birthdate. I texted back and said thank for the help with the modem and NO THANKS to the free smartphone. Nothing legitimate asks for you to enter your SSN unless your the IRS. I thought your customers should be aware of this.

Question

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Updated 

11 months ago

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user_fytjbs

2 Messages

11 months ago

My mistake. The offer was for a Smart Watch not a smart Phone.

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XfinityThomasC

Official Employee

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2.6K Messages

Hello, @user_fytjbs Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events and phone scammers every second and a team of security experts who work to protect you 24 hours a day, 365 days a year. If you’re unsure whether the person on the line is an authorized Xfinity representative, hang up and call 800-Xfinity (800-934-6489). You can also report any abuse here https://internetsecurity.xfinity.com/help/report-abuse.

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11 months ago

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