3 Messages
Spike in Data Usage
Hello,
I am seeking a better explanation on how my data use has gone from a max of just over 700 GB used in a month to having gone through almost 1200 GB by the 19th in this month. I do not have any reason that would explain what is on track to be a doubling of my wifi usage. It seems this could be a data reporting error of some kind. I keep getting emails about how I am nearing my limit. On Tuesday the email said I was at 75% and today it says I am at 90%. 15% in one day does not add up.
Thanks
alexs70
3 Messages
1 month ago
I have also already followed these instructions from previous similar comments:
1. Check Connected Devices: Ensure that no unauthorized devices are connected to your network. You can do this through the Xfinity app or your account settings. Here is the link in case you need to download the app: https://www.xfinity.com/apps
2. Review Data Usage: Look at the detailed data usage report in your Xfinity account to see if there are any unusual spikes or patterns.
3. Network Security: Make sure your Wi-Fi network is secure with a strong password to prevent unauthorized access.
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XfinityDemitrius
Official Employee
•
1.8K Messages
1 month ago
Hey @alexs70, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and data usage. Thanks for checking a few things already on your end. Outside the few steps you mentioned, we are unable to track what specific devices or applications may be using the data. The usage meter can take up to 24 hours to update which calculates both upload and download data.
Has any recent game released or updates? I know that my games take huge downloads and updates. If you stream services and keep the stream going while asleep or more, that can also be heavy data usage intensive. If you have further question, you can call our main support line and talk to our Customer Security Assurance (CSA) team at 1-800-XFINITY which may have more helpful tips and tricks to review.
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