Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (176K)
Hello I did keep the plan as unlimited data. When I started tweaking my bills to save money at the beginning of May, I opened one cell line plus the internet package I mentioned for $110 a month. Internet was supposed to be $60. When I took off the
Xfinity is deceptive about it's equipment rental policy and charges for data you're not able to receive
I have been a Xfinity customer for about five years. During Covid we upgraded to Xfinity's fastest data plan at 1200mbs uploads 45mbs download speed. This spring I found out that the router that I've been renting from Xfinity for $15mo doesn't even reach the speeds I've been paying for this entire t
Question
My equipment was sent to my moving address cross-country one month in advance
I set up a move and transfer of service to my new address with a stop date at my current address by 1/27/25 since I will move then but you guys sent my equipment already to the new address a month in advance. What can I do? This is ridiculous.
Question
•
Customer Service
@tuffigirl As far as I can see, I haven't been charged the $29.17 monthly charge for it yet, but I've been trying to get ahead of it so it can be straightened out before the charge. In my account in the app and website, it says I will be charged tha
Free Phone Isn't Free
Hello, I've spent hours with support recently trying to resolve an issue. Xfinity support promised my wife a free phone (a Pixel 7), which they sent us, but now it looks like we will be charged around $29/month for it. A few days ago, I talked to an Xfinity support agent on the phone for close to an
Question
Closed
No service for two days.
I just got xfinity service last month and my service has been out for two days .The truck came and worked on neighbors now the whole area has an outage for two days .How do you get an outage like this with no hurricane weather or anything just blow up out of nowhere.What kind of technicians can't fi
Question
•
Customer Service
They are overcharging me too. I called for a refund and they gave me only a partial refund and then charged me again the next month. This company [Edited: "Language"]
Overcharging
I just reviewed my billing and noticed that I have been being overcharged for months! My account was on autopay and was automatically being billed well beyond my contracted amount. I signed up for a monthly $120 package with internet, phone, and cable. Xfinity has been taking almost $300 from
Question
Thanks @user_c04395 but the price of the unlimited is different than what an agent told me in chat. I’m currently charged $50 for two unlimited lines per month
By the gig price increase
I am extremely disappointed about the 65% increase in the cost of by the gig phone service. From $12 to $20. In the past few weeks I have been assured by Xfinity representatives, both by phone and by chat, that I would be grandfathered to the $12 rate. Apparently these were lies. Just checked my nex
Question
Accepted Solution
Closed
Unreturned TV Box
I'm going to go into as much detail as I can so we can figure this out and get it resolved permanently. We moved about 6 years ago, adding another location to our existing xfinity account. We returned the equipment for the old house in person (2 TV boxes) to a comcast location and all was well.
Question
•
Billing
Live agent
I’ve been charged double on my bill for 2 months- and am now being sent equipment that I don’t need. How can I talk to a live person to get answers?
Question
•
Customer Service
The same thing happened to me as well. I signed up during the promo in November and after a detailed explanation of how the promo works. I have a copy of the detailed transcript of that conversation. I have been charged $35 for the internet and $95 f
offered a year of free Xfinity Mobile Unlimited service but charge
I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that "Get a line of Xfinity Mobile Unli
Question
I also just noticed on my TV bill that I’m being charged $2.50 for a camera that I never ordered. Love how Comcast does the old bait and switch every month
Mobile billing issues and no supervisor
I received my upcoming bill today as it was $35 more than the prior month. I have only been a mobile customer for approximately five months and my bill has been the same every month. However, this month it went up $35. I called customer service ( shocker not domestic call ) and spoke to a representa
Question
Closed
Upgrade Present DVR Box for 4K UHD DVR Box XG1V4
I have been trying to upgrade my DVR box to a new box that is 4K UHD compatible for about a week now. First attempt I talked with Comcast personnel on the phone, and they shipped me an incorrect box. When I phoned them back, they confirmed the incorrect box and told me the correct box was an XG1V4.
Question
•
X1
I called Xfinity to troubleshoot my Internet problems and after someone from the customer service help me she offer me this limited offer she called. It was so good to be true but I was so stupid that I fill up the form she sent me and I put my socia
Scammed by Xfinity over "Free iPad"
I was recently talking to a rep who promised me a "free iPad" with my new service address and my total bill would only be $85/mo. They sent me a form for my social security number and date of birth, then send me a form for my credit card. Told me I would have a 1 time payment of $116.49 which would
Question
Closed
Data usage spikec
My data usage on my tv is about 319 GB every month and for the first time in my life and I’ve been with comcast for over 27 years it has spiked to 928 GB and it says and 75 % almost over. Nothing has changed in my household 2 adults no games, etc. What’s going on???
Question
•
Your Home Network
@XfinityDaryl I have found out from research on the internet that not all 3 rd party apps can be cancelled through your cable box or through managing your account on the Xfinity app. When I use my remote and go into my apps, It says no subscriptions
Cancelling subscription
I have been trying to cancel Acorn subscription for months. I now understand now I can do it through managing my account. How fo I cancel?
Question
Closed
Keep getting billed
Good afternoon I was a customer for years I canceled with the guys back in July of last year I still keep them getting charged every month I changed my card number and somehow you guys got my new card number have no idea I'm very very disappointed I need a refund can never call the regular number ca
Question
•
Billing
Billed from old apartment after moving and transferring servive
I moved out of my apartment on 1/20 and transferred my WiFi account to my new house on 1/22. I was just charged the amount that I previously paid and it says I will be charged again for my new service on 2/12. Why was I charged for my old home?
Question
•
Billing
I have been waiting for more than 3 months but haven't received the VISA card as the agent promised when I switched to Xfinity. Called them and they said because I already received a free phone, there will be no VISA card. This is NOT TRUE. I still k
Missing Rewards Card - never received $250 VISA
Hi, I signed up for TV & Internet and was promised a $250 prepaid VISA card as an incentive which I was counting on. I have repeatedly called phone #'s, tried various different websites suggested to track down the card and get the problem fixed. Nothing has worked so I have finally wound
Question
@XfinityBillie After tons of emails and calls, I finally got the company to cover the bill for my mobile line last month. This promotion was given to me because I decided to go for faster internet speeds. However, they mentioned that this promotion
Complaint Regarding Misleading Sales Practices at Xfinity Store
Dear Xfinity Customer Service, I am writing to express my deep dissatisfaction and frustration with the misleading sales practices I encountered at your store located at 3164 N Miami Ave, Miami, FL, 33127. I recently visited this store to set up internet service for my apartment, intending to purcha
Question
Receipt for new plan Prime TV as promised
On January 3rd, OMAR, ID 29327, assisted a new plan to myself. At the end of the call, Omar PROMISED a receipt of the NEW BILL PLAN, would be emailed to my personal email @ [Edited: "Personal Information"] withing 2 hours. It's been a week??? I want the NEW PLAN SENT TO MY PERSONAL EMAIL AS PROMISED
Question
•
Customer Service
Accepted Solution
Hello @rufus97 Thanks for sharing the trouble you are seeing with some on demand content showing as a pay episode. In many cases you will find that past seasons are free on demand and newer seasons or episodes may have to be paid for. Free on demand
XfinityPaula
commented
2 years ago
to the conversation:
0
9
on-demand now charging for new seasons or episodes
There are a couple of shows we've been watching On-Demand for several years, and they were always free. For one of them, the new 2023 season had two episodes for free, but the third episode is "pay". The previous seasons are all still free. For the other, the two episodes of the n
Question