Visitor
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6 Messages
Missing Rewards Card - never received $250 VISA
Hi, I signed up for TV & Internet and was promised a $250 prepaid VISA card as an incentive which I was counting on. I have repeatedly called phone #'s, tried various different websites suggested to track down the card and get the problem fixed. Nothing has worked so I have finally wound up here after a google search in which it appears MANY PEOPLE are having the same problem! Can someone please help me out here ??
XfinityKassie
Official Employee
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1.3K Messages
3 years ago
@user_53c76d Good afternoon! Thank you for reaching out to our Social Media Team! I completely understand wanting to make sure you receive your Visa gift card, especially this time of year! I would be happy to get you in the right direction today. Have you tried to check the status of your gift card through the website?
https://comca.st/3zK4bqe
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user_66aea3
Visitor
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14 Messages
3 years ago
Same situation here! SO MANY people are having this problem. We pay our bills on time, but they drag their feet when it comes to honoring promotions.
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user_802fa8
Visitor
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1 Message
3 years ago
LOL is this gift card some kind of scam? I never received mine either!!! [Edited: "Language"] Xfinity? If you can't afford to give out a gift card then DON'T offer it!!!
(edited)
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user_a3f479
Visitor
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2 Messages
3 years ago
Same here, I should have received a $100 gift card for internet, and $200 card for the phone i bought in store. After 5-7 months from purchase I never received anything
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msmamie68
New Poster
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13 Messages
3 years ago
I have an on-going issue with a promised $50 Visa reward gift card for purchasing a new smart phone 12/17/2021 and paid that day. When rewards site checked on 2/10/2022, 2/24/2022 each time stated completed and pkg on the way 2-4 weeks. Called 3/2/2022 talked to "David" who gave nothing more than scripted comments stating 2-4 weeks till delivery. Checked site 3/17 stated same as above. Called again 3/23/2022 spoke with "Gabrielle" who while seeming more concerned stated 3 tickets open on issue and if no receipt call in 2 weeks. Checked site 4/5/2022 then called talked with "Cory" who was clearly not concerned said 2-4 weeks; I said should I contact BBB and he said I guess you should. I asked to speak with supervisor and put on hold then transferred back to the Xfin general phone number. It appears no one at Xfin could care less about the promises made. Oddly, I when I upgraded my tv package December 14 2021, I was told by "Briana" the upgrade made me eligible for a $200 Visa gift card after I paid for 3 full months of the package. Amazingly, I got an email stating that card was in process and 2-4 weeks delivery in the mail. (I never received any such notification other than what the Rewards site stated as "completed". I actually received that card as promised within 2 weeks of the 3/22/2022 email. After the frustration of the $50 Visa card, I was surprised. I have copies of all the screen shots of the various dates of checking the Rewards site. I may attempt one more phone call then will see how else to pursue - perhaps our local tv news station which investigates scam issues such as this. Xfin should be ashamed of these inferior customer practices.
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user_62da64
Visitor
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1 Message
3 years ago
I agree, Xfinity is lying about those gift card rewards I believe, I too have reached out and been told it's coming and I'll get an e-mail to verify that. NOTHING is done!!!! No e-mail, no gift card, NOTHING. So much for being a long time valued customer.
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movil
New Poster
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6 Messages
2 years ago
Having the exact same issue. Got the offer in Oct 2021. I'm still waiting for the gift card. Tracking says it can't find, and customer support escalation is getting dragged longer. I also have screenshot proofs. No solution yet.
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user_27cfc3
Visitor
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1 Message
2 years ago
Yeah this is ridiculous I’m about ready to get me a lawyer cause this has to be wrong on so many levels to lie to someone just to get them to switch services honestly
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user_9293ec
Visitor
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1 Message
2 years ago
I was supposed to receive a $100 gift card within 16-18 weeks of account opening, if I maintained service for 90 days in good standing. I established service February 28. I reached 90 days of service in good standing on May 30. 18 weeks from account opening was July 4. I have not received the gift card. I checked the status and it says "Pending Fulfillment Eligibility," which I obviously already fulfilled. I called, sat on hold for 30 minutes, and no one ever answered. It seems like Xfinity is begging for a class action lawsuit, but I'd rather just have my $100 gift card.
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user_96ad1c
Visitor
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1 Message
2 years ago
We're suppose to get two
200 dollars gift cards and opening cell phone accounts, but haven't heard anything. It has been over 2 months.
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sandia91
Visitor
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1 Message
2 years ago
SAME, I have contacted Xfinity multiple times and they keep saying that they will "send another one" and I never receive anything. They even told me once to go to the store and they would have it there for me, which I did, and the Xfinity employee basically laughed in my face instead of helping, and just said there's absolutely nothing he could do.
Worst service ever. Xfinity needs to get sued for this since it's false advertisement. It was an incentive for us to sign up with Xfinity to begin with.
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user_bfa74e
Visitor
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4 Messages
2 years ago
I have been waiting for more than 3 months but haven't received the VISA card as the agent promised when I switched to Xfinity. Called them and they said because I already received a free phone, there will be no VISA card. This is NOT TRUE. I still keep the copy of my chat with the agent when opening the line:
"for Samsung galaxy S22 ultra you would be paying $33.33 per month for next 24 month after adding the dollar 400 discount plus you would be getting a $200 prepaid visa card"
Xfinity uses excuses to get away with its promotion. This is [Edited: "Language"].
I will never recommend Xfinity to anyone and will stop the service after 2 years.
(edited)
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user_bfa74e
Visitor
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4 Messages
2 years ago
I have been waiting for more than 3 months but haven't received the VISA card as the agent promised when I switched to Xfinity. Called them and they said because I already received a free phone, there will be no VISA card. This is NOT TRUE. I still keep the copy of my chat with the agent when opening the line:
"for Samsung galaxy S22 ultra you would be paying $33.33 per month for next 24 month after adding the dollar 400 discount plus you would be getting a $200 prepaid visa card"
I will never recommend Xfinity to anyone and will stop the service after 2 years.
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