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I’ve been charged double on my bill for 2 months- and am now being sent equipment that I don’t need. How can I talk to a live person to get answers?
1 Message
I’ve been charged double on my bill for 2 months- and am now being sent equipment that I don’t need. How can I talk to a live person to get answers?
XfinityPaula
Official Employee
•
1.4K Messages
2 months ago
Hello user_vkaeej. I'm sorry to read about the trouble you have had with the charge for the past 2 months. I know it's crucial to have our billing details 100% accurate and being charged this way is not an issue I want anyone to have. I would love to dig into the account and help make sure that we make the needed adjustments so that this does not happen again.
Please send us a direct message with your name and service address. I will have to verify the account, but from there I can make the needed adjustments to ensure this is the last time it's an issue.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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