1 Message
Keep getting billed
Good afternoon I was a customer for years I canceled with the guys back in July of last year I still keep them getting charged every month I changed my card number and somehow you guys got my new card number have no idea I'm very very disappointed I need a refund can never call the regular number can't get a hold of anybody this is going to escalate to the CEO of this company if nobody takes care of this issue for me I've called several times and been into the store supper times everybody says my accounts closed and they don't see anything but I have all the emails and the billing proof that you guys keep taking money out of my account I'm very very frustrated and I deserve a refund this is ridiculous please call me ASAP
[Edited: Personal Information]
XfinityBillie
Official Employee
•
3.3K Messages
1 year ago
@user_j3nwyk I can definitely understand the concern. Rest assured that you've reached the right team of experts to help you with this. To get started please send us a DM to Xfinity Support with your full name and address.
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