Mobile billing issues and no supervisor

I received my upcoming bill today as it was $35 more than the prior month. I have only been a mobile customer for approximately five months and my bill has been the same every month. However, this month it went up $35. I called customer service ( shocker not domestic call ) and spoke to a representative who told me that the prior month credit was applied incorrectly. I told him that it was not because the bill has been the same since I transferred over to the mobile. Then he tried to tell me that I was no longer getting the credit. I tried to explain to him numerous times that when I signed up for mobile, I have a device and credit and buy one get one free line for a year. So my bill should stay the same so approximately October the incompetent representative was not understanding what I was saying , I asked to speak to a supervisor. I waited on hold for 52 minutes and then transferred without being told to a line that just kept ringing. It rang 100 times then disconnected.

So again I have spent two hours on the phone with Xfinity , trying to resolve an issue and there is no resolution. I wish I never transferred my mobile service over to Comcast.

Responses

U

user_4jgcsq

15 Messages

1 year ago

I also just noticed on my TV bill that I’m being charged $2.50 for a camera that I never ordered. Love how Comcast does the old bait and switch every month

(edited)

3

0

XfinityArmand

Official Employee

•

2.1K Messages

Hi there @user_4jgcsq! We greatly appreciate you taking time out of your day to reach out to us here and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_4jgcsq

15 Messages

Yes and was on the phone for an hour and then was hung up on

1 year ago

0

XfinityArmand

Official Employee

•

2.1K Messages

That is not at all the experience that we would like for you to have. We are glad to help out. Please feel free to shoot us a DM so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

user_4jgcsq

Mobile billing issues and no supervisor

user_4jgcsq

XfinityArmand

user_4jgcsq

XfinityArmand

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