on-demand now charging for new seasons or episodes

@XfinityPaula​ We don't have X1

I disagree that on-demand often charges for new seasons, while the older seasons are free.

I checked one of the shows I had  mentioned, and they finally updated it  on-demand "by network" with the four new episodes.  However, yesterday, the fourth one was missing and now is only in "search" for pay.  I know the fourth episode was "free" a few days ago because I watched it, and now it's gone.  The second show is still all "pay", and only showing up in "search".  However. episode 2 in "search" is free.  Makes no sense, right?  Also, sometimes when I go into "saved search" and click a show, I get an error message.  Glad we're paying a huge amount of money for such poor service ):  Quite pathetic to say the least.

This still has not been corrected for one show.  It has only episode 4 as "free with subscription".  Since Comcast doesn't seem to be concerned that we can watch what we're paying for, please provide me with the contact information for TLC, and I'll try to get it corrected.  I tried to find the contact info on-line, but very confusing,

There are times when some content can be free or can be on viewed by renting those are all determined by the network. 

That is true in some cases.  As I mentioned earlier, one show finally put their new episodes in On-Demand By Network free with subscription, but it's still missing one episode.

The other show still has all its episodes in "Search", but all are "buy".  However, they finally put episode 4 in By Network, but still missing episodes 1-3.  So is this what the Network has determined?  Makes no sense.

Im convinced that Comcast follows the shows you watch, and then charges extra to watch it on demand. I find it funny that the shows we follow are the ones that they place a $ next to on demand. I'd love to compare with another customer to see if we're getting charged on the same shows. I just tried to watch a show that aired last night, and now all the episodes cost, even though they were free last week! It's ridiculous. If you find a solution id love to know what it is. We pay as much for our cable as we'd pay for a new car, and im sick of all these extra $1.99/2.99 charges to watch a show that is included in your subscription. About to take my $350/month payment somewhere else. It's shameful to do that to someone who has been a loyal customer for 25yrs!

@rufus97​

Hello, Comcast! 

None of this has been fixed.  Still can't watch  three episodes of that show unless we pay for something we have a subscription for.  Our outrageous monthly bill is due tomorrow.  We cringe every time we pay it.  Also, our email hasn't worked correctly in over a year.  And, now we get spam/scam emails supposedly from Xfinity.  Happened two months in a row right after we paid our bill through "My Account".  They refer to a problem with our account.  Quite fed up.

Hi, @rufus97. Thanks for the update about the shows and then for letting us know about the emails that you are seeing. I am not seeing this as a known issue. We are glad to look further into this and find out if troubleshooting fixes the problem, if it is the way the Network(s) intend, or if we need to enter a ticket. Have you tried a system refresh to see if the shows come through free after doing that? It will update the entitlements for your service and can sometimes fix an issue such as this. What other troubleshooting steps have you tried?

For the emails, you would want to let our Customer Security Assurance department know about those. The link shows how to report spam and phishing emails. Then this is the alerts page where you can see known spam or phishing emails and phone calls we are seeing. 

@cmw112​ Same thing just happened to me. Every Tuesday morning I watch the Food Network OnDemand, because I work Mondays 2nd shift, so I can't watch the Spring Baking Championship show. Now, I see I have to rent it on top of my $200 mthly xfinity bill! Well, I didn't and can't. If I can't watch the Food Network OnDemand I mind as well drop down to a basic package :(

Comcast does nothing for their customers, we pay for cable TV “120 channels” please stop counting the HD versus non HD, so basically 30 channels if hat.  Yes we also pay for on Demand, but he season finale is not available other than when it airs.  When I have called Comcast, they can t help with anything or not do they care to, except to tell you how lucky I am to only be paying 244.00 a month because I am grandfathered in (there are no pay stations here it’s one step above basic) but they said most people are charged 300 for this.  If you can’t tell how much I hate Comcast, let me just spell that out for you.  We don’t have other options where we are.  They just [Edited: "Language"], they really do not deserve to be money they get.

@davelisa we do care for all our customers and I am sorry for the recent experience you've had with our support teams. I look forward to turning this experience around together. 

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.