Visitor
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10 Messages
offered a year of free Xfinity Mobile Unlimited service but charge
I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that "Get a line of Xfinity Mobile Unlimited included for 1 year." I comfirmed the promotion with the Live Advisor named Alex and he helped me add a new line that as he said would be free for a year, and after 1 year would be $40.
However, after the first month, I have been received a bill for $44.11 for this service, despite the promotional offer.
I kindly request that you investigate this matter promptly and credit my account for the unauthorized charges. I expect a swift resolution to this issue.
I have attached a copy of the promotional offer for your reference.
Thank you for your immediate attention to this matter.
XfinityThomasC
Official Employee
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2K Messages
18 days ago
Hello, @user_d0f55d
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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xperiacompact123
8 Messages
17 days ago
Hi,
I also have the exact same issue.
Did you get a resolution for your case?
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user_iklgqw
2 Messages
13 days ago
This is happening to me as well! And no one will help. I have no proof that that promo existed because i didn’t have screenshots and they don’t send you any documents. Good to know I’m not crazy though!
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CeelaA
1 Message
13 days ago
Same thing is happening with my plan. It was supposed to be a flat rate of $80 but I keep getting random charges from $1-$3 for mobile. They said the first one was for activation but I’m still getting random threats to cut off my service over $1.80 due to Mobile, starting to think this is a scam
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Littlecreativep
7 Messages
10 days ago
Time to get the FCC involved. I'm filing a complaint because this happened to me. The rep called me a liar. This company is a scam. These customer service reps don't understand their own promotions. They need investigated and fined. Absolutely horrible. I ported my number over.
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user_vfnk23
1 Message
9 days ago
This same thing happened to me. Was offered a free year of mobile service if I switched but now being charged $78/month. Went back and forth with online chat and was told I need to go back to the xfinity store where I originally set up my service
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user_1qin7z
10 Messages
9 days ago
The exact same thing happened to me!
Still waiting for the reply from the CS team...
(edited)
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