Cancelling subscription

@XfinityDaryl​ I have found out from research on the internet that not all 3 rd party apps can be cancelled through your cable box or through managing your account on the Xfinity app. When I use my remote and go into my apps, It says no subscriptions yet I am being charged every month for the Acorn streaming app. This exact problem has been described by other subscribers when trying to remove some 3rd party apps. 

I have tried going through every resource available through the Xfinity app to cancel this subscription and nothing works. I phoned in once and couldn’t be helped and now I’ll try phoning again unless a support person from Xfinity can help me after reading this post. This process has been so frustrating and Xfinity should make it     much clearer that there is a different procedure for cancelling these apps. 

@user_dd25c5

 

I am sorry it's been frustrating. I know it can be. I'd be happy to help you remove this. Could you please send us a direct message with your full name and address? You can send a direct message by clicking on the "chat" icon in the upper right (left of the notification bell), then click the pen/pad icon, and lastly Xfinity Support.